Women’s Pioneer Housing Limited (202116794)
The complaint is about the landlord’s handling of the resident’s transfer request.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newlon Housing Trust (202123057)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Onward Homes Limited (202119348)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
Soha Housing Limited (202005163)
This complaint is about the landlord’s handling of soundproofing works to the resident’s property.
Flagship Housing Group Limited (202113213)
The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.
Orbit Housing Association Limited (202103417)
The complaint is about the landlord’s response to:
Peabody Trust (202103149)
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
Torus62 Limited (202122355)
The complaint is about the landlord’s response to the resident’s reports about repairs.
Thames Valley Housing Association Limited (202104887)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
Notting Hill Genesis (202012575)
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
Wandle Housing Association Limited (202113615)
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Bernicia Group (202115061)
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
Stonewater Limited (202113387)
The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.
Wythenshawe Community Housing Group Limited (202105766)
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
Lewisham Council (202103310)
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
Clarion Housing Association Limited (202108929)
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
London & Quadrant Housing Trust (202110036)
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
Barking and Dagenham Council (202119265)
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
Home Group Limited (202118335)
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
Paragon Asra Housing Limited (202115914)
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.
Metropolitan Thames Valley Housing (202102425)
REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Network Homes Limited (202119908)
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
A2Dominion Housing Group Limited (202114671)
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
Westminster City Council (202106914)
The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.
Westminster City Council (202118080)
The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.
Peabody Trust (202013965)
The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.
Nottingham City Council (202123418)
The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident.
Westminster City Council (202106105)
The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.
Newham Council (202017244)
The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.
Metropolitan Thames Valley Housing (202111953)
The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater.
Places for People Homes Limited (202109254)
This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.
Together Housing Association Limited (202101314)
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Crawley Borough Council (202113941)
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
London & Quadrant Housing Trust (202101154)
The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.
Notting Hill Genesis (202113375)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.
Tower Hamlets Homes (202107361)
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct of a member of staff.
Metropolitan Thames Valley Housing (202101131)
The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling.
The Guinness Partnership Limited (202110662)
The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint.
Tower Hamlets Homes (202116150)
The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water in the bathroom.
Clarion Housing Association Limited (202015561)
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Torus62 Limited (202119536)
The complaint is about a request for compensation following a leak.
Hyde Housing Association Limited (202011955)
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
Network Homes Limited (202114444)
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
Brent Council (202010755)
The complaint is about the landlord’s response to the resident’s request for a communal sink.
Notting Hill Genesis (201915134)
The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.
Shepherds Bush Housing Association Limited (202118932)
The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home.
Westminster City Council (202115189)
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
Clarion Housing Association Limited (202102780)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.
Barking and Dagenham Council (202115176)
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)