Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
Decision Case ID 202518113 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 February 2026 Background The resident lives in a house which he owns under a shared […]
Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background At the time of his complaint, the resident lived in […]
Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 Background The resident lived in a flat within a block of 4 flats which has […]
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]
Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. The landlord is […]
Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a flat. The resident reported […]
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February 2026 Background On 11 April 2024 the landlord told the resident about new rent […]
Decision Case ID 202428211 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a first floor flat within a shared […]
Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 10 February 2026 Background The resident signed a shared ownership lease for the property […]
Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident has mental health, which the landlord was […]
Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February 2026 Background The resident has asthma and previously lived in a flat. He reported […]
Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident has health vulnerabilities which affect her lungs. She reported ongoing […]
Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background A representative has supported the resident with her complaint. They will […]
Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident is elderly, has health […]
Decision Case ID 202439621 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident has purchased the property since her formal complaint to the […]
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident applied to the landlord’s housing transfer scheme. It assessed […]
Decision Case ID 202451255 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a 2-bedroom bungalow. The resident has fibromyalgia and an […]
Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident asked the landlord to replace her bathroom suite given her ongoing […]
Decision Case ID 202428674 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property for some years. […]
Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived in a house with her daughter […]
Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident was unhappy with the landlord’s delays in addressing the […]
Decision Case ID 202441167 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTVH) Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background The resident lived in the property since 2023 since 2023. […]
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident complained about the length of time taken to repair […]
Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident complained about delays by the landlord to complete repair work […]
Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The resident was unhappy with the landlord’s handling of […]
Decision Case ID 202516705 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The property is a flat on the […]
Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 January 2026 Background The property is a 3 bedroom house, and the resident pays […]
Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident has lived in a 1 bedroom bungalow since 2016. The […]
Decision Case ID 202417319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident has complained about the landlord’s response to her […]
Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January 2026 Background The resident lives with her brother and her 4 children in a […]
The landlord did not handle the complaint in line with the Code. It apologised and offered appropriate compensation.
Decision Case ID 202347308 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident raised formal complaints with the landlord about its response […]
Decision Case ID 202427657 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident first reported issues with mice entering his property which […]
Decision Case ID 202514822 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured shorthold tenancy Date 20 January 2026 Background The resident lives in a flat. The resident is […]
Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 January 2026 Background The property receives heating and hot water from a communal boiler, […]
Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has occupied the property since December 2007 with her 2 […]
Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 December 2025 Background The resident lives in a one-bedroom flat in a retirement village. […]
Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January 2026 Background The resident moved in to the property in November 2023 and she […]
Decision Case ID 202343756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 6 January 2026 Background The resident purchased a share of a new build, shared ownership […]
Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident lives with his wife and 2 children in a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |