Clarion Housing Association Limited (202014288)
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Cobalt Housing Limited (202124347)
The complaint is about the landlord’s handling of repairs to the resident’s patio doors.
Franklands Village Housing Association Limited (202124840)
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
Sanctuary Housing Association (202123056)
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her …
Islington Council (202120558)
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
Midland Heart Limited (202013354)
The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
bpha Limited (202015408)
The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.
Plus Dane Housing Limited (202121379)
The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home.
Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
Lewisham Council (202102949)
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
Newham Council (202127130)
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Notting Hill Genesis (202123670)
The complaint is about the landlord’s handling of garden fence repairs.
Onward Homes Limited (202122957)
The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.
Sanctuary Housing Association (202122108)
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Camden Council (202119785)
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Newlon Housing Trust (202006502)
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
The Guinness Partnership Limited (202122166)
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
Penge Churches Housing Association Limited (202008022)
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
The Havebury Housing Partnership (202121189)
The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.
Midland Heart Limited (202126107)
The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.
Citizen Housing (202118721)
The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.
London & Quadrant Housing Trust (202122410)
The complaint concerns how the landlord handled repairs to a window in the property.
One Vision Housing Limited (202122576)
The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials in the development
Cheshire Peaks & Plains Housing Trust (202120405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
Optivo (202105816)
The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property
One Housing Group Limited (202123143)
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
Waltham Forest Council (202111729)
The complaint concerns how the landlord responded to the resident’s repair reports.
Guinness Housing Association Limited (202112707)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Your Housing Group Limited (202105287)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the associated complaint.
Sanctuary Housing Association (202112456)
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
Christian Action (Enfield) Housing Association Limited (202106329)
The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.
Thames Valley Housing Association Limited (202112605)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling
Hyde Housing Association Limited (202104441)
The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.
Royal Borough of Kensington and Chelsea (202115538)
The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .
The Guinness Partnership Limited (202112838)
The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.
Sanctuary Housing Association (202120335)
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
London & Quadrant Housing Trust (202106643)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
Greenwich Council (201914844)
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
The Guinness Partnership Limited (202115799)
The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.
Abri Group Limited (202102900)
The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.
Housing 21 (202117730)
The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, relating to a meeting held on 14 January 2020.
London & Quadrant Housing Trust (202116813)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)