Leeds City Council (202014123)
The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Southbank Homes Limited (202001363)
The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites in his property. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202104409)
The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.
Peabody Trust (202014401)
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
Tower Hamlets Council (202013924)
The complaint is about the landlord’s response to the resident’s water ingress and mould reports.
Westminster City Council (202011847)
The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.
Hammersmith and Fulham Council (202013211)
The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from their previous home as part of the repairs, including the amount of associated compensation that has been paid. The condition of their new home when let, together with the handling …
Metropolitan Housing Trust Limited (202009464)
The complaint concerns how the landlord handled repairs to the resident’s kitchen.
Notting Hill Genesis (202014007)
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at her property.
East Midlands Housing Group Limited (202007482)
The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.
Metropolitan Housing Trust Limited (202102028)
The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.
Royal Borough of Kensington and Chelsea (202012553)
The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.
Nottingham City Council (202005867)
The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following a water leak at her property.
Clarion Housing Association Limited (202015290)
The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.
Somerset West and Taunton Council (202006714)
The resident has complained that: The landlord has refused to compensate them for damage to their car.
Clarion Housing Association Limited (202012788)
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.
One Vision Housing Limited (202014747)
The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.
Clarion Housing Association Limited (202101785)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Westminster City Council (202017009)
The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.
Catalyst Housing Limited (202009351)
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
Grand Union Housing Group Limited (202014248)
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.
Notting Hill Genesis (201913034)
The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.
Nottingham City Homes (202012436)
The complaint is about the landlord’s decision to withhold a Responsible Tenant Award
Notting Hill Genesis (202009450)
The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.
Sanctuary Housing Association (202010279)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor.
Orbit Group Limited (201908846)
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord …
Peabody Trust (202014675)
The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.
Royal Borough of Kensington and Chelsea (202002742)
The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.
Slough Borough Council (201817026)
The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.
One Housing Group Limited (202015974)
The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.
Metropolitan Housing Trust Limited (201912991)
The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.
Tower Hamlets Council (202005008)
The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.
Westminster City Council (202006854)
The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated complaint handling.
Clarion Housing Association Limited (202000374)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.
London & Quadrant Housing Trust (202100892)
The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.
Home Group Limited (201912966)
The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.
The Riverside Group Limited (202003714)
The complaint is about the landlord’s handling of a property transfer offer.
Optivo (202009015)
The complaint is about the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for a property transfer.
Your Housing Limited (202004434)
The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property.
LiveWest Homes Limited (202012144)
The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft.
Clarion Housing Association Limited (202000007)
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Cheshire Peaks & Plains Housing Trust (202010072)
The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his property; of damage caused during the removal of loft insulation by its contractors, and the subsequent amount of compensation offered.
Optivo (202000740)
The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the property.
Sanctuary Housing Association (202006043)
The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.
Stonewater Limited (202005485)
This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler.
The Guinness Partnership Limited (202008437)
The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for insulation. A delay in the repairs to the windows. The landlord’s complaint handling.
Hammersmith and Fulham Council (202011308)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (201909237)
The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in activating her rent account.
Clarion Housing Association Limited (202010192)
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
Peabody Trust (202008304)
The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)