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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Reasonable_Redress ×

Showing 137 of 16,595 decisions matching "london"

Decisions

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25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Aug 2022 Reasonable Redress London & Quadrant Housing Trust (202124952) Case 202124952 · Old Property Condition migrated-2025 The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her … 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, … 3 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202012424) Case 202012424 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s charges for energy usage. 27 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202016813) Case 202016813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak. 19 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202012533) Case 202012533 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 8 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202104391) Case 202104391 · Old Property Condition migrated-2025 REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 2 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202108116) Case 202108116 · Managing Relations The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the … 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 30 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202007697) Case 202007697 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The … 16 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202102187) Case 202102187 · Old Property Condition migrated-2025 The complaint is about the level of compensation the landlord offered the resident for repair delays. 13 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202103724) Case 202103724 · Moving/Buying/Selling Home The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled … 16 Jun 2021 Reasonable Redress London & Quadrant Housing Trust (202100892) Case 202100892 · Estate Management The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the … 26 May 2021 Reasonable Redress London & Quadrant Housing Trust (201909237) Case 201909237 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in … 26 Feb 2021 Reasonable Redress London Borough of Hackney (201914186) Case 201914186 · Local Authority / ALMO or TMO REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Feb 2021 Reasonable Redress London & Quadrant H T (201908355) Case 201908355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the … 24 Dec 2020 Reasonable Redress London & Quadrant H T (202003138) Case 202003138 · Managing Relations The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of … 22 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202001024) Case 202001024 · Occupancy Rights The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the … 14 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202000112) Case 202000112 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their …