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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Outcome: Reasonable_Redress ×

Showing 111 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202015290)

19 Jul 2021 Case 202015290 Reasonable Redress Managing Relations

The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.

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Clarion Housing Association Limited (202012788)

16 Jul 2021 Case 202012788 Reasonable Redress Old Property Condition migrated-2025

The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202101785)

5 Jul 2021 Case 202101785 Reasonable Redress Health and Safety (inc. building safety)

REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202000374)

16 Jun 2021 Case 202000374 Reasonable Redress Managing Relations

This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.

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Clarion Housing Association Limited (202000007)

1 Jun 2021 Case 202000007 Reasonable Redress Financial

REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202010192)

24 May 2021 Case 202010192 Reasonable Redress Estate Management

The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.

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Clarion Housing Association Limited (202009259)

17 May 2021 Case 202009259 Reasonable Redress Old Property Condition migrated-2025

This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.

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Clarion Housing Association Limited (202008803)

29 Apr 2021 Case 202008803 Reasonable Redress Financial

This complaint is about the landlord handling of a refund on the resident’s rent account.

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Clarion Housing Association Limited (201910091)

30 Mar 2021 Case 201910091 Reasonable Redress Health and Safety (inc. building safety)

REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (201906498)

21 Jan 2021 Case 201906498 Reasonable Redress Old Property Condition categories

The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202002302)

8 Dec 2020 Case 202002302 Reasonable Redress Old Complaints Handling categories

REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)