Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202531598 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 8 April 2026 Background The resident moved into the […]
Decision Case ID 202543767 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background The property is a 2-bedroom house. The resident has said […]
Decision Case ID 202503756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 April 2026 Background In August 2024, the resident asked the landlord to replace […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202516676 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident told the landlord […]
Decision Case ID 202414277 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Leaseholder Date 31 March 2026 Background The resident is a leaseholder of a top‑floor flat. The […]
Decision Case ID 202409479 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Shared ownership Date 31 March 2026 Background The resident lives in a first floor flat in […]
Decision Case ID 202343265 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident has said he had been raising concerns about […]
Decision Case ID 202419392 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident complained to the landlord in June 2024 as she […]
Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 March 2026 Background Between December 2020 and March 2022, the landlord replaced roof tiles and […]
Decision Case ID 202409485 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Following a kitchen refit, the resident reported that water was coming through […]
Decision Case ID 202502192 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 March 2026 Background The resident told the landlord in August 2024 […]
Decision Case ID 202329267 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident was unhappy with the landlord’s delay in repairing damage to […]
Decision Case ID 202414674 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a block […]
Decision Case ID 202503999 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident reported a communal radiator repair on 24 […]
Decision Case ID 202310765 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background Following water ingress in the bedroom, the resident’s daughter submitted an insurance […]
Decision Case ID 202327579 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident has mental health issues and is immunocompromised. At the […]
Decision Case ID 202514685 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The landlord installed a new boiler in the resident’s […]
Decision Case ID 202528810 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident is vulnerable because of physical and mental ill-health. […]
Decision Case ID 202413697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background In July 2023 the resident asked the landlord to replace her […]
Decision Case ID 202345190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 March 2026 Background The resident lives in a newly built flat under a […]
Decision Case ID 202511140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The property is a ground-floor flat with its own private garden. […]
Decision Case ID 202345681 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The landlord visited the resident to discuss an allegation made […]
Decision Case ID 202437805 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident reported that his property was […]
Decision Case ID 202325359 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 13 March 2026 Background The resident reported faults with her windows. She complained about how long […]
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202524480 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Leaseholder Date 12 March 2026 Background The resident reported a leak from her toilet to the landlord in March […]
Decision Case ID 202337420 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident’s tenancy was due to start on 21 November […]
Decision Case ID 202341323 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202336647 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background In September 2023, the resident reported a bathroom leak […]
Decision Case ID 202401047 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a house. While repairing the neighbour’s […]
Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives in a one-bathroom property with his pregnant partner […]
Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March 2026 Background There was a fire at the resident’s property and the fire […]
Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident received a rent change letter in May […]
Decision Case ID 202415342 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background On 29 February 2024, the […]
Decision Case ID 202340660 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background In August 2023, the landlord was made aware that the […]
Decision Case ID 202405024 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about outstanding repairs and the […]
Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident complained that the landlord was not effectively responding to […]
Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background At the time of the resident’s complaint, she resided […]
Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident brought her case to our Service after receiving no […]
Decision Case ID 202345441 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident disputed the landlord’s decision to charge her rent on […]
Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident intermittently reported antisocial behaviour (ASB) from 2017. The […]
Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had nested on her roof […]
Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained to the landlord about condensation and a subsequent […]
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lived in a ground-floor […]
Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 24 February 2026 Background The leaseholder complained in 2022 that […]
Decision Case ID 202347031 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a block of flats. The landlord […]
Decision Case ID 202426245 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lived in the property (a flat) as a tenant and moved […]
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |