Lambeth Council (202310071)
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202304073)
The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.
Peabody Trust (202214147)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.
Hyde Housing Association Limited (202216639)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Hammersmith and Fulham Council (202337655)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
London Borough of Islington (202330311)
The complaint is about the landlord’s response to the resident’s reports of damp in her property.
London & Quadrant Housing Trust (L&Q) (202227820)
The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of the household. The landlord’s complaint handling. On 17 January 2023, …
Sanctuary Housing Association (202341884)
The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling.
Cottsway Housing Association Limited (202303048)
The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.
London Borough of Brent (202213299)
REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hammersmith and Fulham Council (202346699)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Sanctuary Housing Association (202337287)
The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.
Notting Hill Genesis (NHG) (202214581)
The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.
Westminster City Council (202334043)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202214511)
REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (NHG) (202233892)
The complaint is about the landlord’s handling of the resident’s request for reimbursement for damage to her carpets.
Homes Plus Limited (202233833)
The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property.
London Borough of Brent (202305118)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Orbit Group Limited (202226086)
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Islington Council (202346506)
The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.
Sanctuary Housing Association (202325736)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Sovereign Network Homes (Former Network Homes) (202309571)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Onward Homes Limited (202305336)
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
Sanctuary Housing Association (202342149)
The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.
Islington Council (202341765)
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
Notting Hill Genesis (NHG) (202345782)
The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to a blocked communal stack pipe.
Connexus Homes Limited (202324193)
The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.
Notting Hill Genesis (NHG) (202342922)
The complaint is about: The landlord’s handling of the resident's reports about window repairs. The landlord's response to the resident's reports about a missed appointment. The landlord's complaint handling.
Notting Hill Genesis (NHG) (202221064)
The complaint is about the landlord’s: response to the resident’s reports about issues with her rent/online account details; response to the resident’s reports about asbestos; complaints handling.
The Guinness Partnership Limited (202224892)
The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.
Peabody Trust (202220019)
The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint handling.
Notting Hill Genesis (NHG) (202311706)
REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Westminster City Council (202220310)
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
Hexagon Housing Association Limited (202302818)
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
Notting Hill Genesis (NHG) (202307116)
The complaint is about the landlord’s handling of the resident’s requests for new keys to his flat and bike shed.
Notting Hill Genesis (NHG) (202322974)
The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s reports of repair issues. Failure to clear the property for a home buyer’s survey prior to the resident moving in. Response to the resident’s reports of rising damp. Communication with …
Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Westminster City Council (202311127)
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
Connexus Homes Limited (202227752)
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
Hammersmith and Fulham Council (202336271)
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
London & Quadrant Housing Trust (L&Q) (202229078)
The complaint is about the landlord’s handling of:
Sanctuary Housing Association (202224848)
The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202324168)
The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202331902)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202307331)
The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.
Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
Onward Homes Limited (202234079)
The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)