Sovereign Network Homes (202221533)
The complaint is about the landlord’s response to the resident’s concerns about a boundary fence.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202205171)
The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.
London & Quadrant Housing Trust (L&Q) (202211400)
This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.
Plus Dane Housing Limited (202218640)
The complaint is about the landlord’s handling of the resident’s right to acquire application.
A2Dominion Housing Group Limited (202210846)
The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.
Harlow District Council (202211041)
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.
Notting Hill Genesis (NHG) (202119899)
The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202210892)
The complaint is about the landlord’s response to the resident’s request for a parking space on the estate.
East Suffolk Council (202221434)
The complaint is about the landlord’s handling of a repair to a cooker socket.
Guinness Housing Association Limited (202210275)
The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.
Westminster City Council (202006131)
The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.
Tower Hamlets Homes (202224458)
The complaint the landlord’s response to the resident’s reports of a leak from a water tank.
London & Quadrant Housing Trust (L&Q) (202214905)
The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.
Metropolitan Thames Valley Housing (MTV) (202214345)
The complaint is about: The landlord’s handling of moths in the carpet. The landlord’s response to a request for a dog.
‘Johnnie’ Johnson Housing Trust Limited (202223385)
The complaint concerns how the landlord handled the renewal of the kitchen in the property.
Westminster City Council (202223455)
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
Clarion Housing Association Limited (202207384)
REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Notting Hill Genesis (NHG) (202206159)
This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports …
Peabody Trust (202214584)
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Orbit Group Limited (202009566)
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
Sovereign Network Homes (202216523)
The complaint is about the landlord’s handling of repairs to the resident’s driveway.
Metropolitan Thames Valley Housing (MTV) (202208632)
The complaint is about: the landlord’s response to the resident’s concerns about staff conduct. The landlord’s handling of its decision to place a caution alert on the resident’s record. The landlord’s complaint handling.
Platform Housing Group Limited (202215851)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.
Newlon Housing Trust (202117358)
The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.
Origin Housing Limited (202116215)
The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys to the bin store and meter cupboards. The landlord’s handling of the resident’s concerns about foul smells and fly infestations and not being notified of the problem prior to moving …
Stonewater Limited (202215713)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom.
Octavia Housing (202105707)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Bromford Housing Group Limited (202215674)
The complaint concerns the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202117029)
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
East Midlands Housing Group Limited (202215290)
The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom.
Midland Heart Limited (202209417)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.
One Manchester Limited (202208677)
The complaint is about the landlord’s handling of repairs at the property.
Stonewater Limited (202215389)
The complaint is about the landlord’s handling of the resident’s request for various repairs in her property.
Vivid Housing Limited (202209862)
The complaint is about the resident’s concerns of asbestos in the property.
Notting Hill Genesis (NHG) (202200847)
The complaint is about the landlord’s handling of the resident’s bid on property.
Star Housing (202204097)
The complaint is about the level of compensation offered following the resident’s complaint about repairs.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.
Metropolitan Thames Valley Housing (MTV) (202213920)
The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.
Orbit Housing Association Limited (202216378)
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Settle Group (202211439)
The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.
Notting Hill Genesis (NHG) (202225734)
The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.
Sovereign Network Homes (202125306)
The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the basement in the property.
Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Sanctuary Housing Association (202215016)
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Platform Housing Group Limited (202125368)
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.
Platform Housing Group Limited (202117482)
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Your Housing Group Limited (202121482)
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
Incommunities Limited (202119336)
The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)