London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Metropolitan Thames Valley Housing (202200447)
The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
Islington Council (202118103)
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
LiveWest Homes Limited (202015987)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.
Midland Heart Limited (202110765)
The complaint is about the landlord’s handling of kitchen repairs.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
The Guinness Partnership Limited (202200377)
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
Islington Council (202116052)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Silva Homes Limited (202125865)
The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.
Stroud District Council (202126000)
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
The Guinness Partnership Limited (202127330)
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
Notting Hill Genesis (202121009)
The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.
Ongo Homes Limited (202124519)
The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.
Beyond Housing Limited (202118761)
The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.
Hammersmith and Fulham Council (202204059)
The complaint is about the landlord’s handling of roof repairs.
Notting Hill Genesis (202105526)
This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint
The Guinness Partnership Limited (202113535)
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Westminster City Council (202111760)
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
Islington Council (202016425)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Notting Hill Genesis (202118481)
The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.
Islington and Shoreditch Housing Association Limited (202127482)
The landlord’s handling of the resident’s reports of anti-social behaviour.
Metropolitan Thames Valley Housing (MTV) (202127578)
The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property.
Sovereign Housing Association Limited (202116095)
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
Notting Hill Genesis (202112545)
This complaint is about the landlord’s handling of the sale of the resident’s property.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
One Housing Group Limited (202109886)
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Clarion Housing Association Limited (202109325)
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
Notting Hill Genesis (202012006)
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
Tower Hamlets Homes (202121885)
The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.
Waltham Forest Council (202124993)
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
Thames Valley Housing Association Limited (202119209)
The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.
Hexagon Housing Association Limited (202101317)
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Bromford Housing Association Limited (202112906)
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s decant (temporary move) following its final response to his complaint.
Women’s Pioneer Housing Limited (202107641)
The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property.
Your Housing Limited (202117883)
The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The Ombudsman has also identified that the landlord’s complaint handling requires investigation as part of this complaint.
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Central Bedfordshire Council (202109175)
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
Stafford & Rural Homes (202113034)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.
Ashford Borough Council (202123303)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)