Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202327579 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident has mental health issues and is immunocompromised. At the […]
Decision Case ID 202514685 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The landlord installed a new boiler in the resident’s […]
Decision Case ID 202528810 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident is vulnerable because of physical and mental ill-health. […]
Decision Case ID 202413697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background In July 2023 the resident asked the landlord to replace her […]
Decision Case ID 202511140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The property is a ground-floor flat with its own private garden. […]
Decision Case ID 202345681 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The landlord visited the resident to discuss an allegation made […]
Decision Case ID 202437805 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident reported that his property was […]
Decision Case ID 202407351 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported an issue with his under-cabinetkitchen lights on […]
Decision Case ID 202337420 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident’s tenancy was due to start on 21 November […]
Decision Case ID 202341323 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 2-bedroom flat with her partner […]
Decision Case ID 202336647 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 11 March 2026 Background In September 2023, the resident reported a bathroom leak […]
Decision Case ID 202401047 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a house. While repairing the neighbour’s […]
Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident lives in a one-bathroom property with his pregnant partner […]
Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March 2026 Background There was a fire at the resident’s property and the fire […]
Decision Case ID 202415342 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background On 29 February 2024, the […]
Decision Case ID 202340660 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background In August 2023, the landlord was made aware that the […]
Decision Case ID 202405024 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident raised concerns about outstanding repairs and the […]
Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident complained that the landlord was not effectively responding to […]
Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background At the time of the resident’s complaint, she resided […]
Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident brought her case to our Service after receiving no […]
Decision Case ID 202345441 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident disputed the landlord’s decision to charge her rent on […]
Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident intermittently reported antisocial behaviour (ASB) from 2017. The […]
Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained that birds had nested on her roof […]
Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident complained to the landlord about condensation and a subsequent […]
Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background There were several inspections […]
Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lived in a ground-floor […]
Decision Case ID 202347031 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a block of flats. The landlord […]
Decision Case ID 202426245 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lived in the property (a flat) as a tenant and moved […]
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 23 February 2026 Background The resident complained to the landlord about pests in her […]
Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background At the time of his complaint, the resident lived in […]
Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 18 February 2026 Background In April 2022 the resident asked the […]
Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The property is a 1-bedroom flat that the resident has […]
Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives with her children in the property. The landlord is […]
Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a flat. The resident reported […]
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]
Decision Case ID 202428211 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a first floor flat within a shared […]
Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident has mental health, which the landlord was […]
Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February 2026 Background The resident has health vulnerabilities which affect her lungs. She reported ongoing […]
Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background A representative has supported the resident with her complaint. They will […]
Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident is elderly, has health […]
Decision Case ID 202439621 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 January 2026 Background The resident has purchased the property since her formal complaint to the […]
Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident lives in […]
Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident applied to the landlord’s housing transfer scheme. It assessed […]
Decision Case ID 202451255 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The property is a 2-bedroom bungalow. The resident has fibromyalgia and an […]
Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident asked the landlord to replace her bathroom suite given her ongoing […]
Decision Case ID 202428674 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived at the property for some years. […]
Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident has lived in a house with her daughter […]
Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident was unhappy with the landlord’s delays in addressing the […]
Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January 2026 Background The resident lives in a 1-bedroom first floor flat. She complained […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |