Haringey London Borough Council (202327825)
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London Borough of Islington (202331875)
The complaint is about the landlord's handling of the resident's reports of rodent infestation.
London Borough of Islington (202326139)
The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.
London Borough of Islington (202410898)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London & Quadrant Housing Trust (L&Q) (202316861)
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Wandsworth (202330253)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property.
London & Quadrant Housing Trust (L&Q) (202213634)
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
London Borough of Islington (202327101)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
London & Quadrant Housing Trust (L&Q) (202337502)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202300355)
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
London & Quadrant Housing Trust (202308712)
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202300219)
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
London Borough of Hounslow (202325961)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
London & Quadrant Housing Trust (202325879)
The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202304162)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
London & Quadrant Housing Trust (L&Q) (202321387)
The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202224796)
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306386)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
London & Quadrant Housing Trust (L&Q) (202416158)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
London & Quadrant Housing Trust (L&Q) (202320090)
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202307487)
The complaint is about the condition of the property when let to the resident and the level of compensation the landlord offered for this.
London & Quadrant Housing Trust (L&Q) (202302237)
The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, plumbing and electrics in the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202207449)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
London Borough of Hackney (202227662)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.
London & Quadrant Housing Trust (L&Q) (202303026)
The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns about the level of the management fee charged.
London Borough of Barnet (202312816)
The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202213537)
The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202303052)
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
London & Quadrant Housing Trust (L&Q) (202408396)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
London Borough of Barnet (202311741)
The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.
London & Quadrant Housing Trust (L&Q) (202406901)
The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202212074)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.
London Borough of Islington (202330311)
The complaint is about the landlord’s response to the resident’s reports of damp in her property.
London & Quadrant Housing Trust (L&Q) (202227820)
The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and hot water systems in terms of and including the resident’s distress and inconvenience, missed appointments delays, and the vulnerability of the household. The landlord’s complaint handling. On 17 January 2023, …
London Borough of Brent (202213299)
REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Brent (202305118)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
London & Quadrant Housing Trust (L&Q) (202229078)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202324168)
The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202312351)
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202218733)
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
London Borough of Hackney (202321997)
The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.
London & Quadrant Housing Trust (L&Q) (202211737)
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
London & Quadrant Housing Trust (L&Q) (202307713)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
London Borough of Newham (202305405)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202219957)
The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
London & Quadrant Housing Trust (L&Q) (202208759)
The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)