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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "london" × Outcome: Reasonable_Redress ×

Showing 137 of 16,595 decisions matching "london"

Decisions

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13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water. 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202227662) Case 202227662 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues. 27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 7 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303052) Case 202303052 · Old Estate Management categories The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point. 31 Jan 2025 Reasonable Redress London Borough of Brent (202336766) Case 202336766 · Old Property Condition categories The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in … 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 31 Oct 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202212074) Case 202212074 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system. 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 30 Sep 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202227820) Case 202227820 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and … 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Aug 2024 Reasonable Redress London Borough of Brent (202305118) Case 202305118 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 23 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202229078) Case 202229078 · Financial The complaint is about the landlord’s handling of: 19 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202324168) Case 202324168 · Managing Relations The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp … 26 Jun 2024 Reasonable Redress London Borough of Hackney (202312351) Case 202312351 · Managing Relations The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered … 25 Jun 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202218733) Case 202218733 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to … 31 May 2024 Reasonable Redress London Borough of Hackney (202321997) Case 202321997 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s … 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 25 Apr 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307713) Case 202307713 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint. 12 Apr 2024 Reasonable Redress London Borough of Newham (202305405) Case 202305405 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 14 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202208759) Case 202208759 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling … 3 Nov 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202578) Case 202202578 · Financial The complaint is about the landlord’s response to a request for a refund of the credit on the rent account. 31 Oct 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202200170) Case 202200170 · Managing Relations This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint. 11 Sep 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202099) Case 202202099 · Moving/Buying/Selling Home The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated … 25 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202207377) Case 202207377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs. 14 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211400) Case 202211400 · Financial This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling. 25 Jul 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202214905) Case 202214905 · Managing Relations The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of … 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath.