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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Reasonable_Redress ×

Showing 84 of 16,595 decisions matching "borough"

Decisions

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30 Aug 2024 Reasonable Redress London Borough of Brent (202305118) Case 202305118 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 30 Aug 2024 Reasonable Redress Rochdale Boroughwide Housing Limited (202308691) Case 202308691 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 26 Jun 2024 Reasonable Redress London Borough of Hackney (202312351) Case 202312351 · Managing Relations The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered … 31 May 2024 Reasonable Redress London Borough of Hackney (202321997) Case 202321997 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s … 12 Apr 2024 Reasonable Redress London Borough of Newham (202305405) Case 202305405 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint. 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 28 Sep 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202128246) Case 202128246 · Moving/Buying/Selling Home The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to … 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 30 Jan 2023 Reasonable Redress Rochdale Boroughwide Housing Limited (202206340) Case 202206340 · Financial The complaint is about 12 Dec 2022 Reasonable Redress Castle Point Borough Council (202203862) Case 202203862 · Estate Management The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment … 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 25 Oct 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202204847) Case 202204847 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes. 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 5 Aug 2022 Reasonable Redress Broxtowe Borough Council (202111303) Case 202111303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak. 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 26 May 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202115538) Case 202115538 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation … 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 16 Dec 2021 Reasonable Redress Dudley Metropolitan Borough Council (202015427) Case 202015427 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 5 Dec 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202106991) Case 202106991 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the heating and hot water system of the property. 3 Dec 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202107921) Case 202107921 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed. 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 26 Jul 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202012553) Case 202012553 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors. 22 Jun 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202002742) Case 202002742 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 30 Mar 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202009234) Case 202009234 · Local Authority / ALMO or TMO This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling … 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 26 Feb 2021 Reasonable Redress London Borough of Hackney (201914186) Case 201914186 · Local Authority / ALMO or TMO REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Jan 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (201913984) Case 201913984 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …