London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bury Metropolitan Borough Council (202233574)
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
London Borough of Hackney (202207449)
The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property.
London Borough of Hackney (202227662)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues.
London Borough of Barnet (202312816)
The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
Woking Borough Council (202336419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London Borough of Barnet (202311741)
The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.
Chesterfield Borough Council (202227489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
London Borough of Islington (202330311)
The complaint is about the landlord’s response to the resident’s reports of damp in her property.
London Borough of Brent (202213299)
REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Brent (202305118)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Rochdale Boroughwide Housing Limited (202308691)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.
London Borough of Hackney (202312351)
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202321997)
The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.
London Borough of Newham (202305405)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.
Stevenage Borough Council (202216063)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
Royal Borough of Kensington and Chelsea (202128246)
The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.
London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Barnsley Metropolitan Borough Council (202216500)
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
Haringey London Borough Council (202211723)
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
Royal Borough of Kensington and Chelsea (202117496)
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
Rochdale Boroughwide Housing Limited (202206340)
The complaint is about
Castle Point Borough Council (202203862)
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
London Borough of Croydon (202016200)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
Royal Borough of Kensington and Chelsea (202204847)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
London Borough of Hounslow (202128145)
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Ashford Borough Council (202123303)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Royal Borough of Kensington and Chelsea (202115538)
The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .
Crawley Borough Council (202113941)
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
Basildon Borough Council (202108992)
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Dudley Metropolitan Borough Council (202015427)
The complaint is about the landlord’s response to the resident’s reports about:
Royal Borough of Kensington and Chelsea (202106991)
The complaint concerns how the landlord handled repairs to the heating and hot water system of the property.
Royal Borough of Kensington and Chelsea (202107921)
The complaint is about the landlord’s handling of the resident’s complaint about its removal of items from her shed.
London Borough of Croydon (202008020)
The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.
Royal Borough of Kensington and Chelsea (202012553)
The complaint is about the landlord’s handling of the resident’s reports of concerns over the conduct of its contractors.
Royal Borough of Kensington and Chelsea (202002742)
The complaint concerns: The landlord’s response to the resident’s complaint about repair issues. The landlord’s handling of historical issues and repairs.
Slough Borough Council (201817026)
The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; complaints handling.
Royal Borough of Kensington and Chelsea (202009234)
This complaint is about: The landlord’s response to the resident’s reports of noise transference from neighbouring flats. The landlord’s handling of the resident’s request for rehousing. The landlord’s complaints handling.
Swindon Borough Council (201909675)
This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of the additional tenancy clauses (ATC). This Service will also consider the landlord’s handling of the resident’s complaint.
London Borough of Hackney (201914186)
REPORT COMPLAINT 201914186 London Borough of Hackney 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Royal Borough of Kensington and Chelsea (201913984)
The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and entering a room without his permission.
Eastbourne Borough Council (202003452)
REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Basildon Borough Council (202002986)
REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)