Peabody Trust (202207942)
The complaint is about the condition of the property at the start of the tenancy.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202200342)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.
Peabody Trust (202205908)
The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.
Peabody Trust (202114635)
The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.
Peabody Trust (202200954)
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Peabody Trust (202212355)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
Peabody Trust (202215428)
The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202215468)
The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202214584)
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Peabody Trust (201903951)
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Peabody Trust (202128172)
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Peabody Trust (202127764)
The complaint is about landlord’s handling of:
Peabody Trust (201902535)
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Peabody Trust (202203065)
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Peabody Trust (202103149)
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
Peabody Trust (202013965)
The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Peabody Trust (202006782)
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Peabody Trust (202104313)
The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.
Peabody Trust (202007888)
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Peabody Trust (202101739)
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
Peabody Trust (202015071)
The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.
Peabody Trust (202016801)
The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.
Peabody Trust 2018 (202006390)
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
Peabody Trust (202014401)
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
Peabody Trust (202014675)
The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.
Peabody Trust (202008304)
The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal front door.
Peabody Trust (202008926)
The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;
Peabody Trust 2018 (202001588)
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
Peabody Trust (201904945)
The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling.
Peabody Trust (201909073)
This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his building following the discovery of a decomposing body in a neighbour’s flat.
Peabody Trust 2018 (202002309)
REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Peabody Trust (202000513)
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Peabody Trust (201912025)
The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)