Notting Hill Genesis (NHG) (202305135)
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Notting Hill Genesis (NHG) (202204848)
The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated complaint.
Notting Hill Genesis (NHG) (202209767)
The complaint is about the landlord’s handling of the resident’s request for repairs.
Notting Hill Genesis (NHG) (202119899)
The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the resident’s application to succeed, theft at the property and the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202210892)
The complaint is about the landlord’s response to the resident’s request for a parking space on the estate.
Notting Hill Genesis (NHG) (202206159)
This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are related. The first complaint raised to the landlord was about allegations of appointments which were not attended to as expected. The second complaint was about: The landlord’s response to reports …
Notting Hill Genesis (NHG) (202200847)
The complaint is about the landlord’s handling of the resident’s bid on property.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.
Notting Hill Genesis (NHG) (202225734)
The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken.
Notting Hill Genesis (NHG) (202119211)
The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202200147)
The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating to the resident’s responsibility for repairs. The Ombudsman has also …
Notting Hill Genesis (NHG) (202123314)
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202211147)
The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.
Notting Hill Genesis (202114947)
The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.
Notting Hill Genesis (202121009)
The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.
Notting Hill Genesis (202105526)
This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint
Notting Hill Genesis (202118481)
The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.
Notting Hill Genesis (202112545)
This complaint is about the landlord’s handling of the sale of the resident’s property.
Notting Hill Genesis (202012006)
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
Notting Hill Genesis (202123670)
The complaint is about the landlord’s handling of garden fence repairs.
Notting Hill Genesis (202012575)
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
Notting Hill Genesis (202113375)
The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.
Notting Hill Genesis (201915134)
The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.
Notting Hill Genesis (202102678)
The complaint is about the landlord’s handling of a door repair.
Notting Hill Genesis (202010653)
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
Notting Hill Genesis (202014860)
This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.
Notting Hill Genesis (202012921)
The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.
Notting Hill Genesis (202016415)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.
Notting Hill Genesis (202014007)
The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at her property. The landlord’s response to the resident’s report that its contractor had caused damage to her personal belongings at her property.
Notting Hill Genesis (201913034)
The complaint is about the landlord’s handling of the resident’s reports of problems with his boiler. The complaint is about the landlord’s complaint-handling.
Notting Hill Genesis (202009450)
The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access to the communal path serving their property.
Notting Hill Genesis (202008834)
The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, the amount of compensation paid for:
Notting Hill Genesis (202008951)
The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the property. The landlord’s associated complaint handling.
Notting Hill Genesis (202010053)
The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of compensation offered in respect of this. The resident’s concerns related to his service charge.
Notting Hill Genesis (201914026)
The complaint is about the landlord’s response to the resident’s: request for rent statements to be posted to her monthly; request for a key to the communal electricity meter cupboard; request for information about heating help through the government’s ‘Warm Home’ scheme; request for a copy of the landlord’s complaints …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)