Westminster City Council (202205529)
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newham Council (202120548)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
Orbit Housing Association Limited (202126257)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
Castle Point Borough Council (202203862)
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
Metropolitan Thames Valley Housing (MTV) (202111044)
The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park.
Anchor Hanover Group (202208400)
The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.
East Suffolk Council (202207802)
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
Network Homes Limited (202202343)
The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.
Housing 21 (202206023)
The complaint is about the landlord's handling of the resident's housing application.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
London Borough of Croydon (202016200)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
LiveWest Homes Limited (202203429)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Orbit Group Limited (202202137)
The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.
Thirteen Housing Group Limited (202128300)
The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.
Town and Country Housing (202205381)
The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling.
Chelmer Housing Partnership Limited (202203818)
The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.
Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Sanctuary Housing Association (202126153)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
Tower Hamlets Community Housing (202008313)
The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.
Network Homes Limited (202206378)
The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.
Southwark Council (202206071)
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.
London & Quadrant Housing Trust (202114451)
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
Royal Borough of Kensington and Chelsea (202204847)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202203723)
The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.
East Midlands Housing Group Limited (202123570)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Arcon Housing Association Limited (202121447)
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
London Borough of Hounslow (202128145)
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
Grand Union Housing Group Limited (202205220)
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Flagship Housing Group Limited (202113145)
The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.
Brent Council (202101477)
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
North Star Housing Group (202110682)
The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.
Home Group Limited (202007750)
The complaint concerns how the landlord handled repairs to prevent water leaking into the property.
Unity Housing Association Limited (202114884)
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Torus62 Limited (202128612)
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
Paragon Asra Housing Limited (202103580)
The complaint is about the landlord’s communication about the property’s energy supply.
Sanctuary Housing Association (202203991)
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Sanctuary Housing Association (202127336)
The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.
The Guinness Partnership Limited (202200956)
The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.
Waltham Forest Council (202101260)
The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.
Metropolitan Thames Valley Housing (202107518)
The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.
One Manchester Limited (202125957)
The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.
Onward Homes Limited (202121493)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)