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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Reasonable_Redress ×

Showing 137 of 16,595 decisions matching "london"

Decisions

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24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Reasonable Redress London Borough of Waltham Forest (202312763) Case 202312763 · Local Authority / ALMO or TMO Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202226285) Case 202226285 · Local Authority / ALMO or TMO Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 19 Nov 2025 Reasonable Redress London & Quadrant Housing Trust (202333027) Case 202333027 · Managing Relations Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 11 Nov 2025 Reasonable Redress London Borough of Hackney (202405683) Case 202405683 · Local Authority / ALMO or TMO Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 28 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202445695) Case 202445695 · Managing Relations Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202333178) Case 202333178 · Managing Relations Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 29 Sep 2025 Reasonable Redress London Borough of Tower Hamlets (202338185) Case 202338185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also … 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 26 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202503275) Case 202503275 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould. 24 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325627) Case 202325627 · Responsive repairs/activity The complaint is about: 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door. 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 15 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202325759) Case 202325759 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling … 12 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202422571) Case 202422571 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint. 31 Jul 2025 Reasonable Redress London Borough of Hackney (202334288) Case 202334288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Reasonable Redress London Borough of Newham (202420997) Case 202420997 · Financial REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 22 Jul 2025 Reasonable Redress London Borough of Hackney (202402638) Case 202402638 · Financial The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint. 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 30 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202330468) Case 202330468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has … 25 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202431045) Case 202431045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling. 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 16 May 2025 Reasonable Redress London Borough of Islington (202327101) Case 202327101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.