Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202440999 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Leaseholder Date 22 June 2026 Background The leaseholder lives in a ground floor flat, which was a semi-detached […]
Decision Case ID 202406659 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 June 2026 Background The resident and her daughter moved into the property in January 2023. The […]
Decision Case ID 202400193 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured shorthold tenancy Date 2 June 2026 Background The resident paid advance rent when he moved […]
Decision Case ID 202348525 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident lives in a […]
Decision Case ID 202338466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident agreed to join a government backed energy efficiency […]
Decision Case ID 202500630 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported a leak to the landlord. The resident then made […]
Decision Case ID 202311576 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident reported rodent infestation in her property and believed a […]
Decision Case ID 202518512 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background During 2025 the resident contacted the landlord to say its contractor could […]
Decision Case ID 202347358 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 22 May 2026 Background The property is a flat in a block. The resident said he […]
Decision Case ID 202452382 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident reported several concerns to the landlord about the […]
Decision Case ID 202538954 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident lives in a flat with her child and has […]
Decision Case ID 202503495 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 20 May 2026 Background The landlord sent the 2023/24 service charge actuals on 27 November […]
Decision Case ID 202529129 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background In February 2025, the resident reported a leak caused by the shower […]
Decision Case ID 202417879 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background In February 2023, the resident contacted the landlord to query why it was charging […]
Decision Case ID 202348271 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident complained about the landlord’s response to a leak from […]
Decision Case ID 202518274 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident bought the property lease in March 2025. In April 2025, […]
Decision Case ID 202413054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident told the landlord about a sinkhole which appeared […]
Decision Case ID 202322687 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident contacted the landlord to report concerns about the […]
Decision Case ID 202344536 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident reported several issues to the landlord. These included […]
Decision Case ID 202536910 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The complaint concerns the landlord’s handling of the resident’s reports of […]
Decision Case ID 202348478 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident was unhappy with the landlord’s response about the closure […]
Decision Case ID 202411172 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident lives in a one-bathroom property with her children. One […]
Decision Case ID 202525933 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 May 2026 Background The tenancy started in 2008 and the kitchen was replaced in […]
Decision Case ID 202340234 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 1 May 2026 Background The resident reported the communal bin store lighting for […]
Decision Case ID 202415919 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 May 2026 Background The resident was unhappy with the landlord’s refusal to allow […]
Decision Case ID 202337325 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident moved into the new build property in November […]
Decision Case ID 202344571 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident lives in a house with a garden. […]
Decision Case ID 202435803 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background On 16 October 2024, the resident reported a loss […]
Decision Case ID 202346956 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background Since at least March 2022 the resident has been in contact […]
Decision Case ID 202538622 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a 2-bed house with a cellar. What […]
Decision Case ID 202324109 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In July 2023, the resident reported that the landlord had not repaired […]
Decision Case ID 202337488 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident lives on a mixed tenure estate which has access to […]
Decision Case ID 202336645 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a flat, with heating and […]
Decision Case ID 202345521 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background After the resident moved into the property, several repairs were […]
Decision Case ID 202403276 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported damp and mould in her porch on 22 […]
Decision Case ID 202452898 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident made a joint complaint with her […]
Decision ID 202339459 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident told the landlord that her central heating system did not heat […]
Decision Case ID 202501083 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident’s daughter complained on her behalf to the […]
Decision Case ID 202427590 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 24 April 2026 Background The resident lives in a flat. She complained the landlord replaced an […]
Decision Case ID 202451559 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident complained that the landlord had cancelled a […]
Decision Case ID 202534426 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 23 April 2026 Background The resident’s lease began in April 2004. […]
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident £333.39 for removing carpets […]
Decision Case ID 202403165 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident reported a leak from her bathroom in December […]
Decision Case ID 202404450 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Other (Non-Secure Tenancy) Date 9 April 2026 Background The resident requested repairs to […]
Decision Case ID 202518397 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 April 2026 Background The resident reported the condition and suitability of her home […]
Decision Case ID 202503630 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident complained to the landlord on 3 […]
Decision Case ID 202421488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was dissatisfied with the landlord’s position on her […]
Decision Case ID 202405973 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 15 April 2026 Background There was a leak into the communal area of the […]
Decision Case ID 202452244 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In January 2025, the landlord’s contractor visited the property to […]
Decision Case ID 202348261 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The landlord installed new windows and doors at the resident’s property […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |