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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "assured" × Outcome: Reasonable_Redress ×

Showing 74 of 16,595 decisions matching "assured"

Decisions

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5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 26 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202516122) Case 202516122 · ASB/Abuse/Nuisance Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February … 26 Feb 2026 Reasonable Redress My Space Housing Solutions (202424079) Case 202424079 · ASB/Abuse/Nuisance Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Feb 2026 Reasonable Redress Notting Hill Genesis (202327302) Case 202327302 · Financial Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 Reasonable Redress Clarion Housing Association Limited (202335942) Case 202335942 · ASB/Abuse/Nuisance Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Reasonable Redress Hyde Housing Association Limited (202451015) Case 202451015 · Managing Relations Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Reasonable Redress Notting Hill Genesis (202331737) Case 202331737 · Managing Relations Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 23 Feb 2026 Reasonable Redress Richmond Housing Partnership Limited (202501446) Case 202501446 · Managing Relations Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 Feb 2026 Reasonable Redress Legal and General Affordable Homes Limited (202436224) Case 202436224 · For profit Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 17 Feb 2026 Reasonable Redress The Guinness Partnership Limited (202447598) Case 202447598 · Financial Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202343731) Case 202343731 · Responsive repairs/activity Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Feb 2026 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202427931) Case 202427931 · Managing Relations Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 3 Feb 2026 Reasonable Redress Peabody Trust (202420928) Case 202420928 · Managing Relations Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February … 30 Jan 2026 Reasonable Redress Clarion Housing Association Limited (202313846) Case 202313846 · Managing Relations Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Reasonable Redress Notting Hill Genesis (202445989) Case 202445989 · Managing Relations Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Reasonable Redress Peabody Trust (202507436) Case 202507436 · Managing Relations Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Reasonable Redress Richmond Housing Partnership Limited (202416285) Case 202416285 · Managing Relations Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Reasonable Redress Sanctuary Housing Association (202419183) Case 202419183 · Managing Relations Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202340412) Case 202340412 · Managing Relations Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Reasonable Redress Amplius Living (202522366) Case 202522366 · Managing Relations Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 27 Jan 2026 Reasonable Redress Hyde Housing Association Limited (202421001) Case 202421001 · Old Complaints Handling categories Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Jan 2026 Reasonable Redress Southern Housing (202420222) Case 202420222 · Financial Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 27 Jan 2026 Reasonable Redress Southern Housing (202524465) Case 202524465 · Managing Relations Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 5 Jan 2026 Reasonable Redress Notting Hill Genesis (202438585) Case 202438585 · ASB/Abuse/Nuisance Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 22 Dec 2025 Reasonable Redress Onward Homes Limited (202444597) Case 202444597 · Managing Relations Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Dec 2025 Reasonable Redress Peabody Trust (202318374) Case 202318374 · Managing Relations Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 19 Dec 2025 Reasonable Redress Home Group Limited (202450203) Case 202450203 · Managing Relations Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Reasonable Redress Notting Hill Genesis (202414212) Case 202414212 · Managing Relations Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202515615) Case 202515615 · Managing Relations Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 19 Dec 2025 Reasonable Redress Southern Housing (202513410) Case 202513410 · Financial Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Reasonable Redress The Guinness Partnership Limited (202408843) Case 202408843 · Managing Relations Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Reasonable Redress Amplius Living (202335826) Case 202335826 · Managing Relations Decision Case ID 202335826 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Reasonable Redress Incommunities Limited (202508539) Case 202508539 · ASB/Abuse/Nuisance Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 4 Dec 2025 Reasonable Redress Home Group Limited (202507784) Case 202507784 · Managing Relations Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 28 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202432466) Case 202432466 · ASB/Abuse/Nuisance Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Reasonable Redress Notting Hill Genesis (202334336) Case 202334336 · Managing Relations Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Case 202315952 · Managing Relations Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 27 Nov 2025 Reasonable Redress Peabody Trust (202400765) Case 202400765 · Managing Relations Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Reasonable Redress Sanctuary Housing Association (202429536) Case 202429536 · Managing Relations Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Nov 2025 Reasonable Redress Aspire Housing Limited (202402787) Case 202402787 · Managing Relations Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202323759) Case 202323759 · Estate Management Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Nov 2025 Reasonable Redress Peabody Trust (202325539) Case 202325539 · Managing Relations Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 …