Housing Ombudsman Decisions

Hammersmith and Fulham Council (201914426)

24 Dec 2020 Case 201914426 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of:

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Network Homes Limited (201812288)

24 Dec 2020 Case 201812288 Partial Maladministration Managing Relations

The complaint is about:

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Camden Council (201912173)

23 Dec 2020 Case 201912173 Partial Maladministration Managing Relations

The Complaint is about the landlord’s response to residents’ reports about:

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Cornwall Housing Limited (201907060)

23 Dec 2020 Case 201907060 Partial Maladministration Managing Relations

The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.

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Home Group Limited (201915810)

23 Dec 2020 Case 201915810 Partial Maladministration Estate Management

The complaint is about the landlord’s response to the resident’s reports about:

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Hyde Housing Association Limited (201903897)

23 Dec 2020 Case 201903897 Partial Maladministration Managing Relations

The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.

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London & Quadrant Housing Trust (202001323)

23 Dec 2020 Case 202001323 Partial Maladministration Old Charges categories

The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling

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St Albans City and District Council (201913967)

23 Dec 2020 Case 201913967 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication

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Birmingham City Council (201909262)

22 Dec 2020 Case 201909262 Partial Maladministration Managing Relations

REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

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Hyde Housing Association Limited (201914239)

22 Dec 2020 Case 201914239 Partial Maladministration

The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.

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Orbit South Housing Association Limited (202005350)

22 Dec 2020 Case 202005350 Partial Maladministration Managing Relations

The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.

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Notting Hill Home Ownership Limited (202002842)

21 Dec 2020 Case 202002842 Partial Maladministration Health and Safety (inc. building safety)

REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

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Clarion Housing Association Limited (202003710)

18 Dec 2020 Case 202003710 Partial Maladministration Financial

The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling

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Nottingham City Homes (202000592)

18 Dec 2020 Case 202000592 Partial Maladministration Local Authority / ALMO or TMO

This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions; Complaints handling.

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Bristol City Council (202000545)

17 Dec 2020 Case 202000545 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement.

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Southwark Council (201906657)

16 Dec 2020 Case 201906657 Partial Maladministration

The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her moving into the property; the alterations to the property between …

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Anchor Hanover Group (201916021)

15 Dec 2020 Case 201916021 Partial Maladministration Old Governance categories

The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them has plans to …

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Metropolitan Housing Trust Limited (201906814)

15 Dec 2020 Case 201906814 Partial Maladministration Managing Relations

The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.

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Stonewater (5) Limited (201901180)

15 Dec 2020 Case 201901180 Partial Maladministration

REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

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A2Dominion Housing Group Limited (201807216)

14 Dec 2020 Case 201807216 Partial Maladministration Old Property Condition categories

The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.

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Hyde Housing Association Limited (201914260)

14 Dec 2020 Case 201914260 Partial Maladministration Financial

The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.

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Hyde Housing Association Limited (202003112)

10 Dec 2020 Case 202003112 Partial Maladministration Information and data management

The complaint is about:

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Croydon Council (202000081)

9 Dec 2020 Case 202000081 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling

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Hyde Housing Association Limited (202001615)

9 Dec 2020 Case 202001615 Partial Maladministration Old Complaints Handling categories

The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests for tree maintenance in his rear garden; associated formal complaint.

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London & Quadrant H T (202003850)

9 Dec 2020 Case 202003850 Partial Maladministration Managing Relations

The complaint is about: Transparency of information provided by the landlord concerning the freehold of the building which the resident owns a property in The information provided by the landlord regarding cladding on the building which the resident owns a property in The landlord’s complaint handling

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Bolton at Home Limited (202000136)

8 Dec 2020 Case 202000136 Partial Maladministration Old Health and Safety categories

The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. About the landlord’s response to concerns which were raised about gas safety checks taking place every 10 months. About correspondence he received from the landlord relating to antisocial behaviour (‘ASB’), …

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Southwark Council (201913492)

8 Dec 2020 Case 201913492 Partial Maladministration Managing Relations

The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.

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Thirteen Housing Group Limited (201910486)

8 Dec 2020 Case 201910486 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.

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Southern Housing Group Limited (201915929)

3 Dec 2020 Case 201915929 Partial Maladministration Old Complaints Handling categories

The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint

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North Tyneside Council (201916055)

27 Nov 2020 Case 201916055 Partial Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

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Vivid Housing Limited (202000669)

4 Sep 2020 Case 202000669 Partial Maladministration Estate Management

REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

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