Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341180 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 July 2026 Background The resident pays her rent by standing […]
Decision Case ID 202538299 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 06 July 2026 Background The resident reported antisocial behaviour (ASB) from […]
Decision Case ID 202407659 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 June 2026 Background The resident reported an oil leak from her […]
Decision Case ID 202413055 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 June 2026 Background The resident complained to the landlord […]
Decision Case ID 202539878 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 June 2026 Background The resident told the landlord she wanted to […]
Decision Case ID 202530432 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 June 2026 Background The landlord is aware the resident […]
Decision Case ID 202532654 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Date 1 June 2026 Background The landlord attended the resident’s property to repair a leak in […]
Decision Case ID 202557219 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident has reported anti‑social behaviour (ASB) […]
Decision Case ID 202450359 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 26 May 2026 Background The resident moved into the property and reported several repairs to […]
Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]
Decision Case ID 202338570 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident said the landlord […]
Decision Case ID 202404336 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 May 2026 Background Following a gas leak […]
Decision Case ID 202450625 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 May 2026 Background In January 2025, the resident informed the landlord that a leak was […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202533584 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported that […]
Decision Case ID 202344999 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background The resident reported damp and mould […]
Decision Case ID 202339649 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident lives in a 3-bedroom flat. At the […]
Decision Case ID 202226477 Decision type Investigation Landlord London Borough of Islington Landlord type Local authority Occupancy Secure tenancy Date 14 May 2026 Background The resident lives with her family in a second floor […]
Decision Case ID 202304260 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 May 2026 Background The property is a flat within a […]
Decision Case ID 202409219 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident reported a draught and damage to the front […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202412811 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 May 2026 Background The resident has held the tenancy of […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review […]
Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]
Decision Case ID 202447212 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lived in an upstairs 2-bedroom […]
Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The property is a flat within a communal […]
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202345280 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a 2-bed house with […]
Decision Case ID 202452930 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident moved into the property by a […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202513736 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident has held […]
Decision Case ID 202522343 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident told the landlord that she was experiencing damp […]
Decision Case ID 202405194 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 April 2026 Background The resident reported seeing mice to the landlord. Its […]
Decision Case ID 202400983 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Secure tenancy Date 23 April 2026 Background The resident lives in a ground floor flat. He complained […]
Decision Case ID 202346010 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident previously lived in one-bedroom […]
Decision Case ID 202348033 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident lives in the […]
Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported issues […]
Decision Case ID 202537178 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident complained to the […]
Decision Case ID 202526514 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident told the landlord that […]
Decision Case ID 202501576 Decision type Investigation Landlord Northumberland County Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background The resident told the landlord that he […]
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord’s […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]
Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |