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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "occupancy" × Outcome: Partial_Maladministration ×

Showing 829 of 16,595 decisions matching "occupancy"

Decisions

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26 May 2026 Partial Maladministration London & Quadrant Housing Trust (202347433) Case 202347433 · Managing Relations Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 May 2026 Partial Maladministration Clarion Housing Association Limited (202348146) Case 202348146 · Financial Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 … 19 May 2026 Partial Maladministration London Borough of Camden Council (202532561) Case 202532561 · Managing Relations Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 8 May 2026 Partial Maladministration Southern Housing (202443688) Case 202443688 · Managing Relations Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May … 30 Apr 2026 Partial Maladministration Warwick District Council (202312721) Case 202312721 · Financial Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy … 21 Apr 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202316026) Case 202316026 · Local Authority / ALMO or TMO Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 27 Mar 2026 Partial Maladministration Oxford City Council (202512026) Case 202512026 · ASB/Abuse/Nuisance Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Mar 2026 Partial Maladministration The Riverside Group Limited (202406793) Case 202406793 · Managing Relations Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Mar 2026 Partial Maladministration Paragon Asra Housing Limited (202509212) Case 202509212 · Managing Relations Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Mar 2026 Partial Maladministration Places for People Group Limited (202427254) Case 202427254 · Managing Relations Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 13 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202343567) Case 202343567 · Estate Management Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Mar 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202523800) Case 202523800 · Local Authority / ALMO or TMO Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 9 Mar 2026 Partial Maladministration Clarion Housing Association Limited (202429084) Case 202429084 · ASB/Abuse/Nuisance Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 9 Mar 2026 Partial Maladministration Rooftop Housing Association Limited (202523428) Case 202523428 · Managing Relations Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Notting Hill Genesis (202330877) Case 202330877 · Managing Relations Decision Case ID 202330877 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Mar 2026 Partial Maladministration Notting Hill Genesis (202518910) Case 202518910 · ASB/Abuse/Nuisance Decision Case ID 202518910 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Mar 2026 Partial Maladministration Progress Housing Association Limited (202411263) Case 202411263 · Managing Relations Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Stonewater Limited (202316771) Case 202316771 · Managing Relations Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration Sanctuary Housing Association (202336319) Case 202336319 · ASB/Abuse/Nuisance Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 4 Mar 2026 Partial Maladministration London Borough of Camden Council (202324675) Case 202324675 · Local Authority / ALMO or TMO Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202345578) Case 202345578 · Managing Relations Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 … 4 Mar 2026 Partial Maladministration Torus62 Limited (202347389) Case 202347389 · Managing Relations Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 … 4 Mar 2026 Partial Maladministration Tower Hamlets Community Housing (202409459) Case 202409459 · ASB/Abuse/Nuisance Decision Case ID 202409459 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration Norwich City Council (202411044) Case 202411044 · Local Authority / ALMO or TMO Decision Case ID 202411044 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202524178) Case 202524178 · Managing Relations Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Incommunities Limited (202409286) Case 202409286 · ASB/Abuse/Nuisance Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration London Borough of Islington (202334444) Case 202334444 · Local Authority / ALMO or TMO Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Partial Maladministration Southern Housing (202507149) Case 202507149 · Managing Relations Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Southern Housing (202516755) Case 202516755 · Managing Relations Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Thrive Homes Limited (202423429) Case 202423429 · ASB/Abuse/Nuisance Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Feb 2026 Partial Maladministration West Northamptonshire Council (202228112) Case 202228112 · Local Authority / ALMO or TMO Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Feb 2026 Partial Maladministration Legal and General Affordable Homes Limited (202442332) Case 202442332 · For profit Decision Case ID 202442332 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 26 Feb 2026 Partial Maladministration LiveWest Homes Limited (202338791) Case 202338791 · Managing Relations Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration London Borough of Lewisham (202501043) Case 202501043 · Local Authority / ALMO or TMO Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202339021) Case 202339021 · Managing Relations Decision Case ID 202339021 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202345914) Case 202345914 · Financial Decision Case ID 202345914 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202347192) Case 202347192 · Managing Relations Decision Case ID 202347192 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Feb 2026 Partial Maladministration Notting Hill Genesis (202424882) Case 202424882 · Managing Relations Decision Case ID 202424882 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Partial Maladministration Sanctuary Housing Association (202301971) Case 202301971 · Financial Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 …