Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "march" × Year: 2022 × Outcome: Partial_Maladministration ×

Showing 7 of 18,103 decisions matching "march"

Decisions

Most recent first

Bolton at Home Limited (202205301)

24 Nov 2022 Case 202205301 Partial Maladministration Managing Relations

REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […]

Read the original Housing Ombudsman decision via the title.

Stockport Homes Limited (202100661)

13 Oct 2022 Case 202100661 Partial Maladministration Managing Relations

REPORT COMPLAINT 202100661 Stockport Homes Limited 15 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202015780)

31 Mar 2022 Case 202015780 Partial Maladministration Financial

REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

Kingston upon Hull City Council (202105495)

30 Mar 2022 Case 202105495 Partial Maladministration Health and Safety (inc. building safety)

REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

South Holland District Council (202104237)

15 Mar 2022 Case 202104237 Partial Maladministration Managing Relations

REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202108941)

14 Mar 2022 Case 202108941 Partial Maladministration Managing Relations

REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Read the original Housing Ombudsman decision via the title.

Nottingham City Homes (202113877)

10 Mar 2022 Case 202113877 Partial Maladministration Old Property Condition migrated-2025

REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)