London Borough of Islington (202328765)
The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202414096)
The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This report has also considered the landlord’s complaint handling.
London Borough of Hackney (202324870)
The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould.
London Borough of Harrow (202305653)
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
London Borough of Lambeth (202308455)
The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; Response in relation to fencing works; Handling of the complaints process.
London & Quadrant Housing Trust (L&Q) (202329496)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
London & Quadrant Housing Trust (202310204)
The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete a check of the property at the end of the …
London Borough of Camden Council (202227296)
The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also about the landlord’s handling of the complaint and resolution offered.
Haringey London Borough Council (202330177)
The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202343786)
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
London Borough of Hackney (202225946)
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202226552)
The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour’s overhanging tree. A leak in the bathroom and the subsequent damage caused in the property. The complaint and level of …
London & Quadrant Housing Trust (L&Q) (202219217)
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202230164)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313921)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the neighbour. This investigation has also considered the landlord’s complaints handling.
London Borough of Redbridge (202400614)
The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202227796)
The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information to a third party without her consent. A tenancy transfer from a joint tenancy into a sole tenancy following a court order. This Service has also investigated the landlord’s complaint …
London Borough of Hackney (202340146)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (L&Q) (202306498)
The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306620)
The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.
London & Quadrant Housing Trust (L&Q) (202306736)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202223589)
The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements and compensation for the associated costs. The Ombudsman also considered the landlord’s handling of the resident’s related complaint.
London & Quadrant Housing Trust (L&Q) (202319875)
The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates regarding cladding remediation works. Request to buy back his property. Enquiries about increased service charges. Complaint.
London & Quadrant Housing Trust (L&Q) (202310405)
The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202324352)
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202342172)
The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The landlord’s handling of the resident’s management transfer request. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Wandsworth (202324260)
The complaint is about the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to the resident’s reports of poor conduct and communication from its contractor.
London & Quadrant Housing Trust (L&Q) (202234353)
The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of hot water and heating in the property. Report that her property was left in an unacceptable condition following decoration works. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321860)
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202316601)
The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202230472)
The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding in the property. The landlord’s handling of the resident’s decant. The landlord’s handling of the resident's complaint. The landlord’s record keeping with respect to the issues.
London & Quadrant Housing Trust (L&Q) (202007901)
The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.
London & Quadrant Housing Trust (L&Q) (202221271)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323555)
The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of damp and mould in the kitchen. handling of the resident’s reports of no electricity, heating, and hot water to the property. handling of multiple repair issues due to the leak, …
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. …
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202326783)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
London & Quadrant Housing Trust (L&Q) (202344800)
The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports of damage to belongings. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202402163)
The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of damp and mould and repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202234457)
The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and mould in the basement; damp in the upstairs of the property; disrepair to the kitchen; a collapsed basement ceiling; and the request for an additional toilet and the subsequent damp …
Haringey London Borough Council (202346809)
The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also about the landlord’s handling of the resident’s: reports of leaks, damp and mould. concerns about temporary accommodation. We have also considered the landlord’s: record keeping. complaint handling.
London & Quadrant Housing Trust (L&Q) (202342939)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of the communal areas. The parking management. The complaint is also about the landlord's: Response to the resident's request for information about rent and service charges. Response to the resident's transfer …
London Borough of Hackney (202322366)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to overcrowding. This report also considers the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202346001)
The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Haringey London Borough Council (202325599)
The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to the damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Newham (202401727)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation has also considered the associated complaint handling.
London Borough of Croydon (202120044)
The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen and lounge. Installation of a new electric socket for a helpline box. Bathroom renovation. Improvement works in the kitchen, including: Installation of a washing machine. Renovation of the kitchen. Removal …
London Borough of Hackney (202306139)
The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for her application to be prioritised. The landlord’s handling of the resident’s reports of damp and mould and associated remedial repairs in her property. The landlord’s complaint handling has also been …
London Borough of Barking and Dagenham (202318303)
The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. Reports concerning the volume of the intercom. Request for hooks to be fitted to the external communal doors. Request for an alternative location of a kitchen extractor fan. Associated formal …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)