Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202419559 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 August 2026 Background The landlord replaced the resident’s front door in June 2023. In November […]
Decision Case ID 202414297 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 August 2026 Background After moving into the property in September 2023, the resident installed a rear […]
Decision Case ID 202405622 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 July 2026 Background The resident moved into the property while parts of the estate […]
Decision Case ID 202411953 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 July 2026 Background The resident asked the landlord to explain the role and responsibilities […]
The landlord acknowledged and responded to the resident’s stage 1 complaint within its timescales. However, it did not acknowledge or respond to the stage 2 complaint within its timescales. The landlord apologised for this and offered the resident a proportionate amount of compensation.
Decision Case ID 202506575 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Applicant Date 18 June 2026 Background The resident complained that the landlord failed to sign her up as a […]
Decision Case ID 202339873 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 16 June 2026 Background The resident held an assured tenancy from 2013. She applied to buy […]
Decision Case ID 202535807 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident was allocated a flat in the landlord’s building via […]
Decision Case ID 202334694 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 June 2026 Background The resident lives in a flat owned by the […]
Decision Case ID 202411453 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 June 2026 Background The property is a 3-bedroom house with 2 toilets. The resident […]
Decision Case ID 202534568 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 June 2026 Background The resident lives in aflat which is serviced by a […]
Decision Case ID 202407664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident had a phone call with the landlord on […]
Decision Case ID 202404262 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background On 10 November 2023, the resident reported a defective window […]
Decision Case ID 202538269 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 June 2026 Background The resident reported a suspected leak in her wet room, which […]
Decision Case ID 202401821 Decision type Investigation Landlord Oak Housing Limited Landlord type For profit Occupancy Assured Shorthold Date 29 May 2026 Background The resident reported damp and a leak to the landlord. He […]
Decision Case ID 202409924 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident moved into the property via a mutual exchange in […]
Decision Case ID 202504833 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing association Occupancy Assured tenancy Date 28 May 2026 Background The landlord arranged to replace the resident’s kitchen. She complained […]
Decision Case ID 202536326 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained about the landlord’s handling of reoccurring damp […]
Decision Case ID 202532282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident lives in a 1 bedroom flat in a 4 storey […]
Decision Case ID 202446966 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident is a leaseholder and lives in a flat with […]
Decision Case ID 202409747 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident lives in a flat which has an outside area shared […]
Decision Case ID 202541778 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported multiple repair issues to her landlord, including doors, mould, […]
Decision Case ID 202406057 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident commenced his tenancy on 4 September 2023 and […]
Decision Case ID 202406349 Decision type Investigation Landlord Lincolnshire Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background Following reports of a leak and damaged plaster that were […]
Decision Case ID 202410392 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The landlord carried out a kitchen and bathroom refit scheme, […]
Decision Case ID 202337253 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident complained in April 2023 the landlord had failed to […]
Decision Case ID 202521005 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident’s complaint concerns the information provided to her following […]
Decision Case ID 202534843 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident complained to the landlord in August 2025. He […]
Decision Case ID 202402187 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident told the landlord she was concerned that her back garden […]
Decision Case ID 202344178 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background From around December 2022 the resident reported repairs in her […]
Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 May 2026 Background The resident raised concerns to the landlord (the freeholder) about how it […]
Decision Case ID 202336743 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident reported a leak from the boiler to the landlord in […]
Decision Case ID 202309099 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident reported her keys were stolen in December 2022. […]
Decision Case ID 202403429 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a first floor flat. […]
Decision Case ID 202527953 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives on the third floor […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202336287 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 May 2026 Background The resident lived in the property as a shared owner. She […]
Decision Case ID 202423130 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident lived with her husband and 4 adult children in […]
Decision Case ID 202231449 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a flat. In 2023, the resident raised […]
Decision Case ID 202310341 Decision type Investigation Landlord New Outlook Housing Association Limited Landlord type Abbeyfield Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained that the levels of support staff was […]
Decision Case ID 202524499 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background In 2022 the resident first reported concerns that the loft insulation […]
Decision Case ID 202531150 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident has reported incidents of antisocial behaviour (ASB) […]
Decision Case ID 202328291 Decision type Investigation Landlord Adullam Homes Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident raised concerns as he felt the […]
Decision Case ID 202443200 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has complained about damp and mould, particularly concerns that […]
Decision Case ID 202410232 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background In December 2023, we investigated a complaint from the resident about […]
Decision Case ID 202400574 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident said they have experienced ongoing issues with damp and mould […]
Decision Case ID 202403942 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has held the tenancy since 2000. Vulnerabilities are […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202533037 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 May 2026 Background The landlord gave the resident permission to install CCTV. It […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |