Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident has lived at the property, which is […]
Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a ground floor flat in what […]
Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 December 2025 Background The property is a flat on the ground floor of a purpose-built […]
Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December 2025 Background The property is a 1-bedroom first floor flat that the resident has […]
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 December 2025 Background The resident lived on the seventh floor of a high rise […]
Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background In January 2023 the resident reported a leak, which caused […]
Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident reported ongoing antisocial behaviour (ASB) from June 2024 and raised […]
Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair work following the collapse […]
Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1-bedroom flat situated in a communal […]
Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The property is a bungalow. On 29 September 2023 the resident […]
Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background In April 2023 the resident reported that his balcony door and […]
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and service charge notification […]
Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident contacted the landlord in October 2024 to report anti-social behaviour […]
The landlord failed to respond to all aspects of the resident’s complaint such as her concerns about its contractors conduct. This was a missed opportunity to explain its investigation and show that it had taken her concerns seriously and tell her what it found. It only focused on the fact …
Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 December 2025 Background The resident reported a leak in the corner of […]
Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in the property with her partner and […]
Decision Case ID 202315001 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 19 December 2025 Background The resident is a shared owner of the property. Her complaint was […]
Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident reported damp and mould issues in 2022 and 2023. The landlord […]
Decision Case ID 202424349 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident lives in a 1 bedroom flat and has the […]
Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a house with 2 young children. She […]
Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with his partner, […]
Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The resident’s flat is on the 2nd floor in a 4-story block […]
Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background We ordered the landlord to explore alternative parking options for […]
Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives with her young son in a ground floor […]
Decision Case ID 202325309 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 18 December 2025 Background The resident has been a shared owner of the property […]
Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The resident lives in a ground-floor flat and has been reporting water […]
Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 18 December 2025 Background The resident lives in a top floor flat with […]
Decision Case ID 202511814 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The property is a first floor flat within a block of 8 […]
Decision Case ID 202504166 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident’s tenancy began on 14 March 2025 and she raised […]
Decision Case ID 202412130 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 December 2025 Background The resident moved to the property in September 2015. He […]
Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident is unhappy about the condition of the property […]
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat. The landlord […]
Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident raised the issue of damp and mould at the property, […]
Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a bungalow with his wife. The resident […]
Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in the property with his partner and 4 […]
Decision Case ID 202507494 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident has an assured tenancy with the landlord. She lives in […]
Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The resident lives in a three-bedroom house under an assured […]
Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident reported cracks in the […]
Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 2 […]
5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 Background The resident lives in a flat set within a complex of flats and houses. […]
Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a flat with her children. She […]
Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 16 December 2025 Background The resident lives on the 10th floor of a purpose-built block. […]
Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom house with her 2 […]
Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 December 2025 Background The resident complained to the landlord about damage caused […]
Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident has been an assured tenant […]
Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The landlord visited the resident’s neighbour to complete repairs. The operative […]
Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives at the property with his partner and child. […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |