Clarion Housing Association Limited (202209035)
The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Eastlight Community Homes Limited (202334050)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Request to move. Associated complaint.
LiveWest Homes Limited (202328440)
The complaint is about the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling.
Acis Group Limited (202226890)
The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.
Aster Group Limited (202312581)
The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet in May 2022. administration of appointments. response to the resident’s request for compensation. response to the resident’s concerns about staff conduct.
Clarion Housing Association Limited (202313537)
The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated complaints.
Curo Places Limited (202314163)
The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in the resident’s property. The resident’s reports of concerns around the structural integrity of the building, communication and customer service. The resident’s reports of subsidence caused by tree roots. The resident’s …
ForHousing Limited (202312262)
The complaint is about the landlord’s handing of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of unsafe paving. The resident’s reports of repairs to the fence posts. The landlord’s complaint handling has also been considered.
Hyde Housing Association Limited (202306973)
The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s handling of the resident’s concerns about the roof and loft spaces. The landlord’s handling of the resident’s concerns about the condition of the exterior walls. The landlord’s handling of the …
Midland Heart Limited (202226996)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.
The Guinness Partnership Limited (202300585)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint.
The Guinness Partnership Limited (202303154)
The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7 October 2022 and not completing repair works. Discrimination towards himself. Repairs to plastering within the property. The Ombudsman has also investigated the landlord’s complaint handling.
East Midlands Housing Group Limited (202341469)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and her request for compensation. The landlord’s handling of repairs to the resident’s bathroom.
One Manchester Limited (202225060)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202311002)
The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.
Trident Housing Association Limited (202208978)
The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from their property. the associated complaint.
Hyde Housing Association Limited (202300279)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202319491)
The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following grass cutting. The Ombudsman will consider the landlord’s complaint handling.
Westminster Community Homes Limited (202226266)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Jigsaw Homes Group Limited (202014614)
REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Magna Housing Limited (202323728)
The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and handling of reports of a fault with the unit. The Ombudsman has …
Paradigm Housing Group Limited (202311664)
The complaint is about the landlord’s handling of: The termination of the resident’s licence agreement. The resident’s report of the use of force during eviction.
Gentoo Group Limited (202231509)
This complaint is about the landlord’s handling of: The resident’s request for it to complete a pathway repair. The associated complaint.
GreenSquareAccord Limited (202400949)
The complaint is about the landlord’s handling of: The resident’s reports of overcrowding. The resident’s reports of damp and mould. The resident’s complaints.
Nottingham Community Housing Association Limited (202313300)
The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal gardens.
Orbit Housing Association Limited (202234807)
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct.
Places for People Group Limited (202343788)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. The Ombudsman has also investigated the landlord’s complaint handling.
Together Housing Association Limited (202308783)
The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This Service has also investigated the landlord’s handling of the complaint.
Clarion Housing Association Limited (202311909)
The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Hastoe Housing Association Limited (202336879)
REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Shepherds Bush Housing Association Limited (202217273)
The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202334343)
The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints.
Poplar Housing And Regeneration Community Association Limited (202401031)
The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls and windows. Reports of damp and mould inside the property. Request for a claim to be made on its liability insurance. This investigation has also considered the landlord’s handling of …
Soha Housing Limited (202301865)
The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.
Midland Heart Limited (202225075)
The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202400057)
The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202231935)
The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to move. The Ombudsman has also addressed the landlord’s complaint handling.
Aster Group Limited (202404076)
The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.
Freebridge Community Housing Limited (202217964)
The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about fencing. Reports about antisocial behaviour (‘ASB’) and noise. Reports about parking issues. Reports about a neighbour extending their land. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202226674)
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
Moat Homes Limited (202340083)
The complaint is regarding the landlord’s handling of: Repairs to the resident’s front door. Reports of damp and mould. The resident’s requests to move to another property.
Paragon Asra Housing Limited (202325751)
The complaint is about: The landlord’s response to the resident’s reports of repairs throughout the property. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request for a managed move. The Ombudsman has also considered the landlord’s complaints handling.
Stonewater Limited (202301180)
The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of communal repairs. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Vivid Housing Limited (202402563)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the roof allowing entry for pests. Reports of repairs to the driveway. Fire safety concerns. Associated complaint.
Your Housing Group Limited (202234964)
The complaint is about the landlord’s handling of: Repairs to the flooring in the upstairs bathroom and downstairs wet room. Reports of damp and mould. Reports of a rat infestation. The complaint. The landlord operated a 2-stage complaints policy. The policy states the landlord will provide a stage 1 complaint …
ForHousing Limited (202342868)
The complaint is about: The landlord’s response to reports of damp and mould. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202330433)
The complaint is about the landlord’s handling of repairs to the: Front door. Kitchen. Bathroom.
54North Homes Limited (202109465)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.
A2Dominion Housing Group Limited (202328263)
The complaint is about the landlord’s response to the resident’s: Reports of damp, mould and related outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)