Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202419559 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 August 2026 Background The landlord replaced the resident’s front door in June 2023. In November […]
Decision Case ID 202506575 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Applicant Date 18 June 2026 Background The resident complained that the landlord failed to sign her up as a […]
Decision Case ID 202334694 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 June 2026 Background The resident lives in a flat owned by the […]
Decision Case ID 202534568 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 June 2026 Background The resident lives in aflat which is serviced by a […]
Decision Case ID 202407664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident had a phone call with the landlord on […]
Decision Case ID 202409924 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident moved into the property via a mutual exchange in […]
Decision Case ID 202504833 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing association Occupancy Assured tenancy Date 28 May 2026 Background The landlord arranged to replace the resident’s kitchen. She complained […]
Decision Case ID 202446966 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident is a leaseholder and lives in a flat with […]
Decision Case ID 202409747 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident lives in a flat which has an outside area shared […]
Decision Case ID 202410392 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The landlord carried out a kitchen and bathroom refit scheme, […]
Decision Case ID 202410415 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The property is a 2-bedroom house. The landlord has it recorded that […]
Decision Case ID 202336287 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 May 2026 Background The resident lived in the property as a shared owner. She […]
The landlord’s responses at both stages of the complaint were outside the timescales set out in its policy and it provided no explanation for its delay.
Decision Case ID 202531150 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident has reported incidents of antisocial behaviour (ASB) […]
Decision Case ID 202443200 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident has complained about damp and mould, particularly concerns that […]
Decision Case ID 202331668 Decision type Investigation Landlord The Wrekin Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background The resident lived in a 1 bedroom flat since […]
Decision Case ID 202533249 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 May 2026 Background The resident has asthma and a lung condition, which require careful […]
Decision Case ID 202409219 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident reported a draught and damage to the front […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202311697 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident is disabled. In 2023, she raised several concerns […]
Decision Case ID 202453370 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 April 2026 Background The resident complained about the number of issues she had to […]
Decision Case ID 202411383 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 April 2026 Background The resident complained to the landlord as it had failed […]
Decision Case ID 202539137 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained to the landlord about ongoing damp and mould […]
Decision Case ID 202430438 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The leaseholder complained about repairs that were needed to a window […]
Decision Case ID 202345280 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a 2-bed house with […]
Decision Case ID 202445423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The landlord’s contractor removed a ceiling in the resident’s property […]
Decision Case ID 202435229 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident said from the start of her tenancy […]
Decision Case ID 202522343 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident told the landlord that she was experiencing damp […]
Decision Case ID 202419700 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord on 9 July […]
Decision Case ID 202335937 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenant Date 28 April 2026 Background The resident lived in this property from April 2010 until […]
Decision Case ID 202428746 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident lives in a block of flats. She […]
Decision Case ID 202501807 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident’s lease began during March 2021 when the […]
Decision Case ID 202342290 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background In December 2022 the resident reported that her son’s electric scooter […]
Decision Case ID 202403777 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident reported “bubbling” on her kitchen wall and a […]
Decision Case ID 202345569 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident complained that he was not satisfied with the standards […]
Decision Case ID 202348464 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident used to have a tenancy with the […]
Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]
Decision Case ID 202400068 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 April 2026 Background The resident requested a breakdown of her 2022/23 service charges […]
Decision Case ID 202329055 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 13 April 2026 Background The resident lives in a flat within a block. He reported […]
Decision Case ID 202500036 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident has been reporting antisocial behaviour (ASB) from his neighbour to […]
Decision Case ID 202533020 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident said she reported problems with damp and mould […]
Decision Case ID 202448891 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised concerns about a flood in her home resulting […]
Decision Case ID 202528423 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The landlord previously identified damp and mould in […]
Decision Case ID 202211391 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident contacted the landlord in March 2022. He said […]
Decision Case ID 202337060 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a block of flats which has […]
Decision Case ID 202330742 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a flat. He complained […]
Decision Case ID 202401973 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The landlord installed new gates outside the resident’s property and […]
Decision Case ID 202405347 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 March 2026 Background The resident lives in a block of flats served […]
Decision Case ID 202227398 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in a flat in a purpose-built block. […]
Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident is unhappy with how the landlord dealt with […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |