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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "group" × Year: 2020 × Outcome: Partial_Maladministration ×

Showing 5 of 18,103 decisions matching "group"

Decisions

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Home Group Limited (201915810)

23 Dec 2020 Case 201915810 Partial Maladministration Estate Management

The complaint is about the landlord’s response to the resident’s reports about:

Read the original Housing Ombudsman decision via the title.

Anchor Hanover Group (201916021)

15 Dec 2020 Case 201916021 Partial Maladministration Old Governance categories

The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them has plans to …

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (201807216)

14 Dec 2020 Case 201807216 Partial Maladministration Old Property Condition categories

The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.

Read the original Housing Ombudsman decision via the title.

Thirteen Housing Group Limited (201910486)

8 Dec 2020 Case 201910486 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (201915929)

3 Dec 2020 Case 201915929 Partial Maladministration Old Complaints Handling categories

The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)