Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202538299 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 06 July 2026 Background The resident reported antisocial behaviour (ASB) from […]
Decision Case ID 202407659 Decision type Investigation Landlord Uttlesford District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 June 2026 Background The resident reported an oil leak from her […]
Decision Case ID 202539878 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 June 2026 Background The resident told the landlord she wanted to […]
Decision Case ID 202530432 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 June 2026 Background The landlord is aware the resident […]
Decision Case ID 202329304 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident told us that she had experienced […]
Decision Case ID 202429579 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Leaseholder Date 26 May 2026 Background The leaseholder let her ground floor flat to her son […]
Decision Case ID 202501385 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in the property […]
Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]
Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 May 2026 Background In July 2025, the resident reported […]
Decision Case ID 202450625 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 May 2026 Background In January 2025, the resident informed the landlord that a leak was […]
Decision Case ID 202536211 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 18 May 2026 Background The resident moved into the property on […]
Decision Case ID 202412872 Decision type Investigation Landlord Great Yarmouth Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 13 May 2026 Background The resident was experiencing problems with water leaks in his […]
Decision Case ID 202304260 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 May 2026 Background The property is a flat within a […]
Decision Case ID 202425622 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Leaseholder Date 7 May 2026 Background The resident had reported water ingress that was causing damp and mould […]
Decision Case ID 202412811 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 May 2026 Background The resident has held the tenancy of […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202420958 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident asked the landlord to review […]
Decision Case ID 202447212 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lived in an upstairs 2-bedroom […]
Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The property is a flat within a communal […]
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202518190 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 29 April 2026 Background The resident lives in a ground […]
Decision Case ID 202452930 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident moved into the property by a […]
Decision Case ID 202335284 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 24 April 2026 Background The resident is vulnerable due […]
Decision Case ID 202405194 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 April 2026 Background The resident reported seeing mice to the landlord. Its […]
Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported issues […]
Decision Case ID 202537178 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident complained to the […]
Decision Case ID 202526514 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident told the landlord that […]
Decision Case ID 202501576 Decision type Investigation Landlord Northumberland County Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background The resident told the landlord that he […]
Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord’s […]
Decision Case ID 202527751 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident has held a lease for the first-floor […]
Decision Case ID 202526883 Decision type Investigation Landlord East Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 April 2026 Background The resident reported damp in the […]
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]
Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202341142 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 April 2026 Background The resident asked the landlord for a ‘landlord […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
Decision Case ID 202345329 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 10 April 2026 Background The property is a 1-bedroom flat in a converted mid-terraced […]
Decision Case ID 202530796 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 April 2026 Background The resident lives in a 3-bedroom house […]
Decision Case ID 202536773 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The resident raised concerns about the condition of […]
Decision Case ID 202533547 Decision type Investigation Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident lives in a flat. She […]
Decision Case ID 202425657 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 April 2026 Background The resident reported a leaking stopcock […]
Decision Case ID 202405157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident reported several defects shortly […]
Decision Case ID 202529246 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 March 2026 Background The resident’s property is a […]
Decision Case ID 202342162 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 March 2026 Background The property is a flat with its own front […]
Decision Case ID 202403119 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident reported ongoing issues of […]
Decision Case ID 202406400 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident reported damp and mould […]
Decision Case ID 202340559 Decision type Investigation Landlord Newark and Sherwood District Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 March 2026 Background The resident lives in a house with a […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |