Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "council" × Year: 2020 × Outcome: Partial_Maladministration ×

Showing 9 of 18,103 decisions matching "council"

Decisions

Most recent first

Hammersmith and Fulham Council (201914426)

24 Dec 2020 Case 201914426 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of:

Read the original Housing Ombudsman decision via the title.

Camden Council (201912173)

23 Dec 2020 Case 201912173 Partial Maladministration Managing Relations

The Complaint is about the landlord’s response to residents’ reports about:

Read the original Housing Ombudsman decision via the title.

St Albans City and District Council (201913967)

23 Dec 2020 Case 201913967 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication

Read the original Housing Ombudsman decision via the title.

Birmingham City Council (201909262)

22 Dec 2020 Case 201909262 Partial Maladministration Managing Relations

REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Bristol City Council (202000545)

17 Dec 2020 Case 202000545 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s handling of the resident’s reports of a sub-standard kitchen replacement.

Read the original Housing Ombudsman decision via the title.

Southwark Council (201906657)

16 Dec 2020 Case 201906657 Partial Maladministration

The complaint is about: the state of disrepair of the kitchen window; the information the landlord provided to the resident during bidding and at the tenancy sign up; the delay between the resident’s successful bid for the property and her moving into the property; the alterations to the property between …

Read the original Housing Ombudsman decision via the title.

Croydon Council (202000081)

9 Dec 2020 Case 202000081 Partial Maladministration Local Authority / ALMO or TMO

The complaint is about the landlord’s: Response to and handling of the resident’s reports of noise nuisance Complaint handling

Read the original Housing Ombudsman decision via the title.

Southwark Council (201913492)

8 Dec 2020 Case 201913492 Partial Maladministration Managing Relations

The complaints are about: landlord staff capping the gas meter at the property during a gas safety check. the landlord’s response to the above matter.

Read the original Housing Ombudsman decision via the title.

North Tyneside Council (201916055)

27 Nov 2020 Case 201916055 Partial Maladministration Local Authority / ALMO or TMO

REPORT COMPLAINT 201916055 North Tyneside Council 27 November 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)