Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202341180 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 July 2026 Background The resident pays her rent by standing […]
Decision Case ID 202413055 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 June 2026 Background The resident complained to the landlord […]
Decision Case ID 202530432 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 June 2026 Background The landlord is aware the resident […]
Decision Case ID 202532654 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Date 1 June 2026 Background The landlord attended the resident’s property to repair a leak in […]
Decision Case ID 202436669 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident lives in a first-floor flat […]
Decision Case ID 202557219 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 May 2026 Background The resident has reported anti‑social behaviour (ASB) […]
Decision Case ID 202429579 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Leaseholder Date 26 May 2026 Background The leaseholder let her ground floor flat to her son […]
Decision Case ID 202501385 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in the property […]
Decision Case ID 202338570 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 May 2026 Background The resident said the landlord […]
Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 May 2026 Background In July 2025, the resident reported […]
Decision Case ID 202402013 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 May 2026 Background The resident is the leaseholder of a […]
Decision Case ID 202404336 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 May 2026 Background Following a gas leak […]
Decision Case ID 202534720 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 18 May 2026 Background The resident reported concerns about the condition of the windows in […]
Decision Case ID 202533584 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 May 2026 Background The resident reported that […]
Decision Case ID 202344999 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 May 2026 Background The resident reported damp and mould […]
Decision Case ID 202226477 Decision type Investigation Landlord London Borough of Islington Landlord type Local authority Occupancy Secure tenancy Date 14 May 2026 Background The resident lives with her family in a second floor […]
Decision Case ID 202412872 Decision type Investigation Landlord Great Yarmouth Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date 13 May 2026 Background The resident was experiencing problems with water leaks in his […]
Decision Case ID 202501941 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 May 2026 Background The resident complained the landlord failed to […]
Decision Case ID 202431563 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported a draught coming […]
Decision Case ID 202336915 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident reported an issue […]
Decision Case ID 202412297 Decision type Investigation Landlord Welwyn Hatfield Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident has mental health and mobility issues, which the […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202513736 Decision type Investigation Landlord Royal Borough of Kensington and Chelsea Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident has held […]
Decision Case ID 202335284 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 24 April 2026 Background The resident is vulnerable due […]
Decision Case ID 202405194 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 April 2026 Background The resident reported seeing mice to the landlord. Its […]
Decision Case ID 202346010 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident previously lived in one-bedroom […]
Decision Case ID 202348033 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident lives in the […]
Decision Case ID 202528071 Decision type Investigation Landlord Solihull Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background From May 2025 the resident reported issues […]
Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident complained the […]
Decision Case ID 202437552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident lives in a flat. She told […]
Decision Case ID 202419013 Decision type Investigation Landlord Melton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 April 2026 Background The resident is unhappy with the landlord’s […]
Decision Case ID 202336163 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident reported a leak into her […]
Decision Case ID 202400022 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 20 April 2026 Background The resident owned a 1‑bedroom flat under […]
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]
Decision Case ID 202331206 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 April 2026 Background The resident and her young child […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202524175 Decision type Investigation Landlord Gosport Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The landlord knew that the resident had […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
Decision Case ID 202345329 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 10 April 2026 Background The property is a 1-bedroom flat in a converted mid-terraced […]
Decision Case ID 202533547 Decision type Investigation Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident lives in a flat. She […]
Decision Case ID 202425657 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 2 April 2026 Background The resident reported a leaking stopcock […]
Decision Case ID 202343090 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The residents live in sheltered […]
Decision Case ID 202502882 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The resident lives with her […]
Decision Case ID 202342162 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 March 2026 Background The property is a flat with its own front […]
Decision Case ID 202544263 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The property is a 2-bedroom […]
Decision Case ID 202335961 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 March 2026 Background The property is a […]
Decision Case ID 202416552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 20 April 2026 (amended version) Background The resident lives in […]
Decision Case ID 202433950 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives […]
Decision Case ID 202443604 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a three‑storey […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |