Clarion Housing Association Limited (202209035)
The complaint is about the landlord’s handling of the resident’s reports of: A leak to her home. Lift repairs. The Housing Ombudsman has also considered the landlord’s complaints handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202313537)
The complaint is about: The landlord’s handling of the resident’s request for a replacement key fob. The landlord’s handling of the associated complaints.
Great Places Housing Association (202318095)
The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident as a new tenant rather than an existing one. The increase to the resident’s rent. The resident’s request for the deduction from his deposit to be repaid. The resident’s complaint.
Hyde Housing Association Limited (202306973)
The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s handling of the resident’s concerns about the roof and loft spaces. The landlord’s handling of the resident’s concerns about the condition of the exterior walls. The landlord’s handling of the …
Sanctuary Housing Association (202342780)
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.
Trident Housing Association Limited (202208978)
The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the resident’s reports of antisocial behaviour (‘ASB’) including noise nuisance from her neighbour and that they were running a business from their property. the associated complaint.
Hyde Housing Association Limited (202300279)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Gravesend Churches Housing Association Limited (202224957)
The complaint is about the landlord’s handling of: Repairs to the communal stairwell. Repairs to the water supply pipes. The associated complaint.
Nottingham Community Housing Association Limited (202313300)
The complaint is about the landlord’s response to the resident’s concerns about: The maintenance of communal areas. Service charges for CCTV, emergency lighting, and communal gardens.
Orbit Housing Association Limited (202234807)
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (ASB). Staff conduct.
Together Housing Association Limited (202308783)
The complaint is about the landlord’s handling of reports of issues with 2 trees in the resident’s front garden. This Service has also investigated the landlord’s handling of the complaint.
Sanctuary Housing Association (202306913)
The complaint is about the landlord’s: Response to the resident’s concerns about scaffolding. Handling of kitchen replacement works. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202311909)
The complaint is about: The landlord’s communication about car parking provision. The landlord’s handling of boiler repairs. The Ombudsman has also investigated the landlord’s complaint handling.
West Kent Housing Association (202226103)
The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at the start of the tenancy. Concerns about the gas debt left on the meter at the start of the tenancy. Concerns about the gas supply being left on at the …
Great Places Housing Association (202232324)
The complaint is about the landlord’s handling of the resident’s concerns that service charges were incorrectly applied to her account. The Ombudsman has also considered the landlord’s complaint handling.
Hastoe Housing Association Limited (202336879)
REPORT COMPLAINT 202336879 Hastoe Housing Association Limited 11 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Great Places Housing Association (202336059)
The complaint is about the landlord’s handling of the resident’s reports of: Damp, mould, and the associated repairs. Drain odours.
Shepherds Bush Housing Association Limited (202217273)
The complaint is about the landlord’s handling of the leaseholder’s reports of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
Great Places Housing Association (202306364)
The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also considered the landlord’s complaint handling.
Poplar Housing And Regeneration Community Association Limited (202401031)
The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls and windows. Reports of damp and mould inside the property. Request for a claim to be made on its liability insurance. This investigation has also considered the landlord’s handling of …
Hyde Housing Association Limited (202226674)
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
Sanctuary Housing Association (202328174)
The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and door. The bedroom ceiling. The central heating.
Sanctuary Housing Association (202341321)
The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint handling. The level of compensation offered by the landlord and its decision not to refund rent.
Trident Housing Association Limited (202230288)
The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.
Clarion Housing Association Limited (202403710)
The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202303133)
The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the landlord’s contractors. The Ombudsman has also considered the landlord’s associated complaint handling.
Trident Housing Association Limited (202214982)
The complaint is about the landlord’s handling of: The resident’s reports concerning the condition of the property. The associated complaint.
Poplar Housing And Regeneration Community Association Limited (202231408)
The complaint is about the landlord’s: Handling of the condition of the property when it was let. Handling of outstanding repairs. Complaint handling.
Clarion Housing Association Limited (202304995)
The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s request for additional insulation in her loft. The resident’s reports of subsidence in the property and subsequent issues with internal doors. The resident’s reports of damp and mould in the …
Clarion Housing Association Limited (202334330)
The complaint is about the landlord’s handling of the resident’s: Request for her windows to be replaced. Request for it to remove fly tipped waste from her garden. Reports of damp and mould. Rent arrears. Formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
Sanctuary Housing Association (202302127)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the bathroom. The resident’s request for repairs to a motorised skylight window. The resident’s report of a broken extractor fan. The associated complaint.
Clarion Housing Association Limited (202212172)
The complaint is about the landlord’s handling of repairs and a bathroom renewal. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202200445)
The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered the landlord’s complaint handling.
Broadacres Housing Association Limited (202324054)
The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.
Clarion Housing Association Limited (202232021)
The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202320209)
The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the tenancy, the signup, and her request for the report of its inspection before she moved in. the resident’s concerns about the floors. the resident’s concerns about adapted units. the resident’s …
Soho Housing Association Limited (202309829)
The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide warnings. Repairs to the communal lift. Communal cleaning and maintenance. Reports about the conduct of housing officers. Damage to the resident’s belongings. The Ombudsman has also investigated the landlord’s complaint …
Clarion Housing Association Limited (202222847)
The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social behaviour (ASB). Requests for a copy of his tenancy agreement. Request for a management transfer to another home. Subject access request (SAR). Associated complaint.
Islington and Shoreditch Housing Association Limited (202305132)
The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.
Hyde Housing Association Limited (202233536)
The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s reports of a leak into the property. handling of repairs to damaged walls. We have also considered the landlord’s: record keeping. complaint handling.
Hyde Housing Association Limited (202315675)
The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s concerns about the accuracy of information provided at the point of sale about the property boundary. The resident’s reports about a faulty communal intercom system. The associated complaint. This investigation …
Sanctuary Housing Association (202226029)
The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the tenancy of the property and after the tenancy started. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202344392)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property and its handling of the required repairs. The landlord’s handling of the resident’s complaint has also been investigated.
Sanctuary Housing Association (202410154)
The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the tenancy, and shortly after the tenancy began related to: External issues, such as a broken bollard, open manhole, and no access to the rear garden. Internal issues, such as: Issues …
Clarion Housing Association Limited (202307268)
The complaint is about the landlord’s handling of: - The resident’s reports of repairs needed to the heating system at her property. The resident’s complaint.
Eldonian Community Based Housing Association Ltd (202226783)
The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling.
Sanctuary Housing Association (202347263)
This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp and mould. The associated complaint.
Clarion Housing Association Limited (202301285)
This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her subsequent request for a cooker hood. The resident’s request for the landlord to replace storage heaters with electric heaters. The resident’s report of broken communal gates. The associated complaint.
Orbit Housing Association Limited (202208654)
The complaint is about the landlord’s: handling of the resident’s reports of damp and mould in his property. decision not to offer compensation for the impact of the damp and mould on his health. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202310602)
The complaint is about the landlord’s handling of repairs to the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)