Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202406630 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 May 2026 Background The resident asked her husband to be her representative for this complaint. […]
Decision Case ID 202450625 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 May 2026 Background In January 2025, the resident informed the landlord that a leak was […]
Decision Case ID 202527751 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident has held a lease for the first-floor […]
Decision Case ID 202322564 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident paid for a private fire safety inspection […]
Decision Case ID 202516235 Decision type Investigation Landlord Southwark Council Landlord type Local authority Occupancy Secure tenancy Date 14 April 2026 Background A solicitor acting on the resident’s behalf began the pre-action protocol on […]
Decision Case ID 202536773 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The resident raised concerns about the condition of […]
Decision Case ID 202527042 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202525126 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The residents live in a 2 bed house, […]
Decision Case ID 202453402 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident raised a formal complaint with the landlord […]
Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident lives by himself. Both him and […]
Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident first reported issues with the smell […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |