Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202435193 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a first floor flat within […]
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The resident is a leaseholder of the property. The property […]
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
Decision Case ID 202339681 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 October 2025 Background The property is a flat in a communal block. The […]
Decision Case ID 202411974 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 October 2025 Background The property is a flat in a block of […]
Decision Case ID 202231578 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 October 2025 Background The resident lives in a converted ground floor […]
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp, and mould at the property. Repairs to windows. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s claims of a conflict of interest in regard to a Fire Risk Assessment for his building. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her reported concerns about heating. A statutory overcrowding assessment. Her re-housing application. The landlord’s complaint handling will also …
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
The complaint is about the landlord’s response to the leaseholder’s report of a leak. We have also investigated the landlord’s handling of the associated complaint.
The complaint is about the resident’s report of a leak causing damp and mould at the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: request for his housing priority bidding band to be changed reports of damp and mould request for the carpet flooring in the property to be replaced with hard flooring We have also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating and hot water repairs. Loose cables. His complaint.
The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of a damaged internal door. Handling of issues with the garden. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s toilet. Delays in its response to the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. Dangerous flooring in the property.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
The complaint is about the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise from the flat above him. The position of the hot water pipes in the flat above him, which had caused his property to overheat. The Ombudsman will also investigate the …
The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative accommodation. Associated Complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |