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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Southwark Council" × Year: 2023 × Outcome: Partial_Maladministration ×

Showing 9 of 18,103 decisions matching "Southwark Council"

Decisions

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Southwark Council (202214181)

30 Nov 2023 Case 202214181 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202200348)

30 Oct 2023 Case 202200348 Partial Maladministration Financial

This complaint is about the landlord’s: Response to the resident’s various concerns around service charges; Complaint handling.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202126857)

21 Jul 2023 Case 202126857 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Leaks from upstairs properties. The Ombudsman has also considered the associated complaint handling.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202115107)

12 Jun 2023 Case 202115107 Partial Maladministration Managing Relations

The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202202636)

15 May 2023 Case 202202636 Partial Maladministration Estate Management

This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202207965)

6 Apr 2023 Case 202207965 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of a pigeon pest control issue. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202113518)

5 Apr 2023 Case 202113518 Partial Maladministration Financial

The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202203904)

29 Mar 2023 Case 202203904 Partial Maladministration Health and Safety (inc. building safety)

The complaint is about: The landlord’s response to the resident’s request for the wording in a fire risk assessment to be changed. The landlord’s response to the resident’s concerns about a data breach. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202121162)

31 Jan 2023 Case 202121162 Partial Maladministration Managing Relations

The landlord’s handling of reports of: Defective heating in the property. Damp and mould in the property. Repairs needed to the property. A rodent problem in the property. The related complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)