Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202405885 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident lives in a top-floor flat with her daughter. She has […]
Decision Case ID 202452454 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 May 2026 Background The resident and her husband, who are joint leaseholders, bought their home in […]
Decision Case ID 202503447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident viewed the property and raised concerns about several repair issues. […]
Decision Case ID 202402025 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident reported leaks affecting his kitchen in 2022 and 2024. What […]
Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident lives in a block of flats. She reported a recurrence of […]
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]
Decision Case ID 202203603 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background Both the resident, and his wife, were in contact wit the landlord […]
Decision Case ID 202533051 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background The resident contacted the landlord to report his flat door was […]
Decision Case ID 202336186 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a top floor flat. In 2022, he reported […]
Decision Case ID 202347354 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background The property is a 2-bed house. Following a job to renew the […]
Decision Case ID 202330323 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a ground floor flat. She reported that the […]
Decision Case ID 202329195 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 20 April 2026 Background The resident queried his service charges in 2022 after the landlord requested […]
Decision Case ID 202426389 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background In June 2024 the resident reported that the bin store door had […]
Decision Case ID 202332868 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 31 March 2026 Background The resident moved into a property in a newly built block of […]
Decision Case ID 202412992 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident contacted the landlord in May 2024 to dispute service charges for […]
Decision Case ID 202438782 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained that the landlord was not effectively responding to her concerns […]
Decision Case ID 202501351 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is considered vulnerable because she has complex medical conditions. In […]
Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained about damp and mould in his daughter’s bedroom, […]
Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a flat which needed a replacement kitchen […]
Decision Case ID 202318574 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 February 2026 Background The resident lived with her family in a cul-de-sac estate where […]
The landlord delayed both stage 1 and stage 2 responses, and the resident had to chase for updates. It acknowledged the stage 1 delay but did not acknowledge that the stage 2 response was outside the timescale.
Decision Case ID 202519494 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident lives in a 2-bedroom flat on the fourth floor. She […]
Decision Case ID 202423371 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident raised concerns about communal cleaning. She said the cleaners had […]
Decision Case ID 202527975 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into a ground floor 2-bedroom flat in September 2024. […]
Decision Case ID 202451979 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident moved into the ground floor property in March 2010 and […]
Decision Case ID 202344926 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The resident is a tenant of the landlord, and she has limited […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |