Southern Housing (202123352)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Southern Housing Group Limited (202205541)
The complaint concerns: The resident’s allegation that his share in the property was mis-sold due to the defect. The landlord’s handling of remedial works and the resident’s temporary move into alternative accommodation. The landlord’s handling of the associated complaint.
Southern Housing Group Limited (202211551)
The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the block. The standard of works carried out to the roof, windows and paintworks within the major works programme. The decision to remove the rear balconies from the building and impact …
Optivo (now Southern Housing) (202219051)
The complaint is about: The landlord's handling of reports of issues with the boiler. The level of compensation awarded. The landlord’s complaint handling.
Optivo (now Southern Housing) (202206632)
The complaint is about the landlord’s handling of: The resident’s request for reimbursement of his service charge. The resident’s reports regarding communal repairs. The associated complaint.
Optivo (now Southern Housing) (202221560)
The complaint is about the landlord’s: Handling of works in communal areas. Sharing of the resident’s personal data with its contractor. Complaint handling.
Southern Housing Group Limited (202201095)
The complaint is about: The landlord’s handling of complaints about a contractor. The landlord’s response to the resident’s reports of creaking floorboards. This Service has also investigated the landlord’s complaint handling and the level of compensation offered.
Optivo (now Southern Housing) (202114079)
The complaint is about the landlord’s handling of the resident’s: Request for service charges to be removed and concerns raised about the level and increase of the service charges. Queries about service charges and estate management. The related complaint.
Optivo (now Southern Housing) (202113690)
The complaint is about the landlord’s handling of the resident’s: Request for information on the building to be provided to leaseholders including a report on the grey cladding. Request for an action plan in relation to service charges and fire safety. Request for regular leaseholder meetings with minutes. Associated formal …
Optivo (now Southern Housing) (202114130)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference. Reports of antisocial behaviour (ASB) The associated complaint.
Optivo (now Southern Housing) (202211719)
The complaint is about: The landlord’s handling of reports of damaged flooring and inadequate ventilation. The landlord’s response to a damaged boiler pressure tank. The landlord’s handling of a report of carbon monoxide poisoning. The complaint associated with the carbon monoxide poisoning.
Optivo (now Southern Housing) (202109843)
This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly after, she moved in. The resident’s request for compensation for damage to her personal belongings due to water ingress and damp. The associated complaint.
Optivo (now Southern Housing) (202116366)
The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. The landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Optivo (now Southern Housing) (202208179)
The complaint is about the landlord’s response to;
Optivo (now Southern Housing) (202225263)
The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the property without her knowledge.
Southern Housing Group Limited (202123627)
The complaint is about the landlord’s: response to the resident’s concerns regarding cyclical works. complaint handling.
Southern Housing Group Limited (202120117)
The complaint is about the landlord’s handling of the resident’s: Request for a copy of an EWS1, External Wall System fire review certificate. Request to provide evidence of fire safety. Complaint.
Southern Housing (202121668)
The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the kitchen. This Service has also considered the associated complaint handling.
Southern Housing Group Limited (202103763)
The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered the landlord’s complaint handling
Optivo (now Southern Housing) (202208944)
The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the property; complaints handling.
Optivo (now Southern Housing) (202203569)
The complaint is about: The landlord's response to the resident’s report he could not reach the out of hours service. The landlord’s handling of the resident’s reports of anti social behaviour (ASB). The landlord's response to the resident’s request for reasonable adjustments. The landlord's response to the resident’s report about …
Southern Housing Group Limited (202204941)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated complaint.
Southern Housing Group Limited (202201579)
REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Southern Housing Group Limited (202221158)
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
Southern Housing Group Limited (202014681)
The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. The resident’s concerns about the method of costing and reasonableness of costs of cyclical redecorating works. The resident’s complaint.
Southern Housing Group Limited (202122733)
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
Southern Housing Group Limited (202214428)
The complaint concerns the resident’s request for the landlord to: Replace the sub-flooring of the main bedroom, second bedroom, living room and hallway. Provide temporary accommodation and storage whilst it carries out the subfloor replacement works, and; The associated formal complaint into these issues.
Southern Housing Group Limited (202120411)
The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint.
Southern Housing Group Limited (202111826)
The complaint is about the landlord’s: Response to the resident’s reports of a leak to the communal area of their block. Handling of required actions identified during a Fire Risk Assessment (FRA). Adherence to Section 20 consultation requirements. Complaint handling and communication. Record keeping.
Southern Housing Group Limited (202103252)
The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
Optivo (now Southern Housing) (202112884)
The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. Drainage problems at the rear of the property. A tree in a neighbouring garden that overhangs the resident’s property.
Southern Housing Group Limited (202204844)
The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear of the building. The resident’s request to have CCTV installed. Repairs to the lock of the rear gate.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)