Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202312953 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured tenancy Date 1 June 2026 Background The resident lives in a flat with his partner and 5 children. […]
Decision Case ID 202447643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Non Shorthold Tenancy Date 29 May 2026 Background Between March 2024 and October 2024, the resident reported rats […]
Decision Case ID 202532554 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 May 2026 Background The resident raised a complaint on 15 January 2025 and requested reimbursement for […]
Decision Case ID 202348257 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident lives with her 3 children. The landlord agreed to her […]
Decision Case ID 202412317 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported cracking to the living room ceiling and said it […]
Decision Case ID 202422511 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a flat. She has multiple health conditions. She complained […]
Decision Case ID 202503799 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background 1. The resident reported a rodent infestation affecting his property, including the […]
Decision Case ID 202533118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident lives in a fourth-floor flat. In March 2025, he […]
Decision Case ID 202416800 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident told the landlord she was unable to leave her window […]
Decision Case ID 202223949 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The resident has lived in the property, a flat, since 1996. […]
Decision Case ID 202343735 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The leaseholder rents out the flat. He reported water entering the 3 bedrooms […]
Decision Case ID 202530104 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Other Date 31 March 2026 Background The resident lives with her husband and child who is 1 year old. She […]
Decision Case ID 202403068 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background In January 2024 the resident received the actual accounts for the 2022/23 financial […]
Decision Case ID 202338280 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 March 2026 Background The property is a flat in a block. In August 2022 the […]
Decision Case ID 202426508 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 04 March 2026 Background 1. During 2024, the resident reported […]
Decision Case ID 202303413 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background Under the lease agreement, the resident pays variable service charges. In March 2023 […]
Decision Case ID 202523703 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident’s property is a 2-bedroom house. She lives in the property […]
Decision Case ID 202324676 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 26 February 2026 Background The property is a flat in a block. The freehold of the […]
Decision Case ID 202451579 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident reported mould in her bathroom in January 2024. She continued to […]
Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February 2026 Background The landlord sent the resident an estimate of the 2024/25 variable service […]
Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February 2026 Background 1. The resident has lived in the one-bedroom flat since 1985. The […]
Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background 1. The resident reported problems with […]
Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background At the time of the events complained about the resident lived in […]
Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The landlord wrote to the resident about a complaint made by the […]
Decision Case ID 202337005 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 February 2026 Background After receiving her actual service charge statement for 2021/22, the resident raised […]
Decision Case ID 202410316 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 4 February 2026 Background The resident lives in a flat within a block and believes the […]
Decision Case ID 202516199 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The property is on the top floor in a block of flats. The resident […]
Decision Case ID 202419883 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident has reported damp and mould at the property to the […]
Decision Case ID 202405119 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 January 2026 Background The resident lives in the property with her daughter, who is disabled […]
Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January 2026 Background 1. The property is a 1-bedroom flat and the resident requested a […]
Decision Case ID 202324261 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 8 January 2026 Background From March 2020, the resident made repeated requests for service charge breakdowns. On […]
Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January 2026 Background The resident reported ongoing damp and mould in her property. She complained […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |