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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Peabody Trust" × Year: 2021 × Outcome: Partial_Maladministration ×

Showing 8 of 18,103 decisions matching "Peabody Trust"

Decisions

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Peabody Trust (202009261)

24 Dec 2021 Case 202009261 Partial Maladministration Managing Relations

The complaint is about the landlord’s response to the resident’s reports about: The installation of a downstairs toilet at the property. The landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202100509)

20 Dec 2021 Case 202100509 Partial Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s handling of: the resident’s noise nuisance reports; the resident’s request for it to install sound proofing; the resident’s claim that it discriminated against him under the Equality Act (2010).

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202015275)

5 Nov 2021 Case 202015275 Partial Maladministration ASB/Abuse/Nuisance

The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s response to the resident’s concern that he had not been advised of the ASB of his neighbour before his tenancy began. The landlord’s handling of required repairs …

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Peabody Trust (202101023)

31 Aug 2021 Case 202101023 Partial Maladministration Old Property Condition migrated-2025

This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201905045)

17 Aug 2021 Case 201905045 Partial Maladministration Estate Management

This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The resident’s reports of damage to his property caused by leaks from the roof. The landlord’s complaint handling and record keeping.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202011082)

21 Jul 2021 Case 202011082 Partial Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. His request for information on making an insurance claim. Events that occurred after the final complaint response of 7 December 2020.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201907854)

12 May 2021 Case 201907854 Partial Maladministration

The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a lack of heating The process and condition of the property at the start of the resident’s tenancy; and The landlord’s decision to increase the rent. The Ombudsman has also considered …

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202002384)

31 Mar 2021 Case 202002384 Partial Maladministration Health and Safety (inc. building safety)

The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will also consider the landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)