London & Quadrant Housing Trust (L&Q) (202414096)
The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This report has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202329496)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
London & Quadrant Housing Trust (202310204)
The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete a check of the property at the end of the …
London & Quadrant Housing Trust (L&Q) (202343786)
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202219217)
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202230164)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313921)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the neighbour. This investigation has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202227796)
The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information to a third party without her consent. A tenancy transfer from a joint tenancy into a sole tenancy following a court order. This Service has also investigated the landlord’s complaint …
London & Quadrant Housing Trust (L&Q) (202306498)
The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306620)
The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.
London & Quadrant Housing Trust (L&Q) (202306736)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202223589)
The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements and compensation for the associated costs. The Ombudsman also considered the landlord’s handling of the resident’s related complaint.
London & Quadrant Housing Trust (L&Q) (202319875)
The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates regarding cladding remediation works. Request to buy back his property. Enquiries about increased service charges. Complaint.
London & Quadrant Housing Trust (L&Q) (202310405)
The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202324352)
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202342172)
The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The landlord’s handling of the resident’s management transfer request. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202234353)
The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of hot water and heating in the property. Report that her property was left in an unacceptable condition following decoration works. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321860)
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202316601)
The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202007901)
The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.
London & Quadrant Housing Trust (L&Q) (202221271)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323555)
The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of damp and mould in the kitchen. handling of the resident’s reports of no electricity, heating, and hot water to the property. handling of multiple repair issues due to the leak, …
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. …
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202326783)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
London & Quadrant Housing Trust (L&Q) (202344800)
The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports of damage to belongings. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202402163)
The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of damp and mould and repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202342939)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of the communal areas. The parking management. The complaint is also about the landlord's: Response to the resident's request for information about rent and service charges. Response to the resident's transfer …
London & Quadrant Housing Trust (L&Q) (202346001)
The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202220737)
The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202307719)
The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice.
London & Quadrant Housing Trust (L&Q) (202336541)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
London & Quadrant Housing Trust (L&Q) (202231020)
The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the handling of repairs. Response to the resident’s reports of issues with the boiler. Knowledge and information management. Complaint handing.
London & Quadrant Housing Trust (L&Q) (202302258)
The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the property. His complaint.
London & Quadrant Housing Trust (L&Q) (202128367)
The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202332398)
The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202218563)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202313577)
The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.
London & Quadrant Housing Trust (202334169)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.
London & Quadrant Housing Trust (L&Q) (202305315)
The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling.
London & Quadrant Housing Trust (L&Q) (202217811)
The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation of mice. A repair to a leaking waste pipe and hole in the living room wall. The Ombudsman has also considered the landlord’s record-keeping and complaint handling.
London & Quadrant Housing Trust (L&Q) (202346332)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.
London & Quadrant Housing Trust (202322535)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s subsequent request to be rehoused. A safeguard referral to the council. The Ombudsman has also considered the complaint handling in this case.
London & Quadrant Housing Trust (L&Q) (202303364)
The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint.
London & Quadrant Housing Trust (L&Q) (202316059)
REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202336460)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. Request for permanent rehousing instead of a temporary decant. Reports of a roof leak and associated damp and mould. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202331279)
The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the property. A request to install a stair banister and a wheelchair ramp. Reports of a pest infestation. A leak from the water tank, remedial works following leaks including to plasterwork …
London & Quadrant Housing Trust (L&Q) (202405141)
This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage leak.
London & Quadrant Housing Trust (L&Q) (202225451)
This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)