Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Decision Case ID 202504943 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 December 2025 Background The resident is a shared owner and has a lease […]
Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord in a […]
Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has respiratory conditions, she has a form of cancer, […]
Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]
The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). A faulty bedroom door. We have also considered the landlord’s …
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
The complaint is about the landlord’s handling of: The resident’s reports of loud music coming from a neighbouring property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint.
The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in the toilet room. Condensation on the pipes.
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the related complaint.
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in April 2024. The resident’s complaint about a guttering repair.
The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.
The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.
The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the bin store gate. Safety issues with the ground in the car park area. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak and the associated repairs. Requests for window repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |