Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Hyde Housing Association Limited" × Year: 2021 × Outcome: Partial_Maladministration ×

Showing 11 of 18,103 decisions matching "Hyde Housing Association Limited"

Decisions

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Hyde Housing Association Limited (202011120)

10 Dec 2021 Case 202011120 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a movement activated doorbell. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202015952)

22 Oct 2021 Case 202015952 Partial Maladministration Health and Safety (inc. building safety)

The complaint is about the landlord’s response to the resident’s reports about:

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Hyde Housing Association Limited (202009363)

8 Oct 2021 Case 202009363 Partial Maladministration Managing Relations

This complaint is about the landlord’s handling of: the resident’s reports of mould growth and a pest infestation in her property; the related complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202006592)

5 Oct 2021 Case 202006592 Partial Maladministration Managing Relations

The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202012406)

5 Oct 2021 Case 202012406 Partial Maladministration Managing Relations

The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202005388)

30 Sep 2021 Case 202005388 Partial Maladministration Managing Relations

The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202013293)

23 Sep 2021 Case 202013293 Partial Maladministration Managing Relations

The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202009776)

20 Aug 2021 Case 202009776 Partial Maladministration Financial

The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, the landlord’s communication about funding arrangements, and the impact the situation has had on progressing the sale of the resident’s property. The landlord’s decision not to refund the cost of …

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Hyde Housing Association Limited (202017292)

13 Aug 2021 Case 202017292 Partial Maladministration Managing Relations

REPORT COMPLAINT 202017292 Hyde Housing Association Limited 10 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

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Hyde Housing Association Limited (201913411)

4 May 2021 Case 201913411 Partial Maladministration Managing Relations

The complaint is about: The landlord's handling of the resident's Right to Buy (RTB) application. The landlord’s associated complaint handling.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (201912702)

29 Apr 2021 Case 201912702 Partial Maladministration Estate Management

The complaint is about the landlord’s:

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)