Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Clarion Housing Association Limited" × Year: 2022 × Outcome: Partial_Maladministration ×

Showing 22 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202006472)

24 Nov 2022 Case 202006472 Partial Maladministration Financial

This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for a management move. The related complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202100551)

31 Oct 2022 Case 202100551 Partial Maladministration Managing Relations

This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response to the resident’s concerns about the major works and related consultation process; The landlord’s response to the resident’s reports of repairs to communal areas; The landlord’s complaint handling.

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Clarion Housing Association Limited (202102177)

28 Oct 2022 Case 202102177 Partial Maladministration Information and data management

The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was let to her. The landlord’s handling of the resident’s reports of a mouldy kitchen. The landlord’s handling of the resident’s request for pipes in the kitchen to be boxed-in. The …

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Clarion Housing Association Limited (202121057)

28 Oct 2022 Case 202121057 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for soundproofing in the property. Reports of inadequate heating in the property. Associated complaint.

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Clarion Housing Association Limited (202102330)

23 Sep 2022 Case 202102330 Partial Maladministration Financial

REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

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Clarion Housing Association Limited (201915325)

20 Sep 2022 Case 201915325 Partial Maladministration Old Property Condition migrated-2025

This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s garden and fence.

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Clarion Housing Association Limited (201916107)

7 Sep 2022 Case 201916107 Partial Maladministration Financial

The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.

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Clarion Housing Association Limited (201914561)

26 Aug 2022 Case 201914561 Partial Maladministration Managing Relations

The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and mould and a request for a surveyor inspection. The Ombudsman has also considered the landlord’s complaints handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202101705)

12 Aug 2022 Case 202101705 Partial Maladministration ASB/Abuse/Nuisance

The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a …

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Clarion Housing Association Limited (202116449)

12 Jul 2022 Case 202116449 Partial Maladministration Managing Relations

This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related complaint.

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Clarion Housing Association Limited (202116086)

29 Jun 2022 Case 202116086 Partial Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of flooding in the property.

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Clarion Housing Association Limited (202014927)

30 May 2022 Case 202014927 Partial Maladministration Managing Relations

This complaint is about the properties offered by the landlord via its management transfer process. The related complaint handling.

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Clarion Housing Association Limited (202106696)

26 May 2022 Case 202106696 Partial Maladministration Managing Relations

This complaint is about the landlord’s handling of: the resident’s request for her internal doors to be adapted; the resident’s report of an unsafe driveway; the resident’s reports of internal repairs needed to the property; the related complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202007394)

13 May 2022 Case 202007394 Partial Maladministration Managing Relations

The complaint concerns the landlord’s handling of: Damage caused by leaks from the upstairs flat and a decant. Reports of damage caused by operatives to flooring whilst relocating an electrical socket. Reports of staff not wearing face masks. The related complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202012087)

29 Apr 2022 Case 202012087 Partial Maladministration Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Repairs including damp and mould. Requests for a rent refund and to be rehoused.

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Clarion Housing Association Limited (202102291)

28 Apr 2022 Case 202102291 Partial Maladministration Managing Relations

The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling.

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Clarion Housing Association Limited (202014874)

29 Mar 2022 Case 202014874 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202102770)

21 Mar 2022 Case 202102770 Partial Maladministration ASB/Abuse/Nuisance

This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the communal garden. Repairs to uneven slabs on the path around the flats. Rubbish being dumped in the communal bin store. Reports of Anti-social behaviour (ASB) by his neighbour, including dog …

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Clarion Housing Association Limited (202108764)

8 Mar 2022 Case 202108764 Partial Maladministration Information and data management

The complaint is about the landlord’s handling of: Its staff’s communication about the resident. The resident’s personal data.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202012781)

1 Mar 2022 Case 202012781 Partial Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour. alleged discriminatory staff conduct. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202102695)

25 Feb 2022 Case 202102695 Partial Maladministration Managing Relations

The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202117493)

7 Feb 2022 Case 202117493 Partial Maladministration Managing Relations

The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)