Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "A2Dominion Housing Group Limited" × Year: 2022 × Outcome: Partial_Maladministration ×

Showing 12 of 18,103 decisions matching "A2Dominion Housing Group Limited"

Decisions

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A2Dominion Housing Group Limited (202113684)

23 Oct 2022 Case 202113684 Partial Maladministration Managing Relations

The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. The associated complaint.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202107046)

30 Sep 2022 Case 202107046 Partial Maladministration Estate Management

The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin doors being broken and accessed by non-residents. The related complaint.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202120037)

31 Aug 2022 Case 202120037 Partial Maladministration Managing Relations

The complaint is about: the compensation offered to the resident by the landlord for the loss of heating and hot water. the landlord’s handling of the resident’s complaint.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202101814)

22 Aug 2022 Case 202101814 Partial Maladministration Estate Management

This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202007813)

28 Jul 2022 Case 202007813 Partial Maladministration Managing Relations

This complaint is about the landlord’s response to: the resident’s report of human waste coming through the ventilation unit in the bathroom. the related complaint

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202120617)

29 May 2022 Case 202120617 Partial Maladministration Health and Safety (inc. building safety)

The complaint is about the landlord’s: Handling of the resident’s gas safety concerns. Complaint handling.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202103769)

20 May 2022 Case 202103769 Partial Maladministration Managing Relations

The complaint is about: The landlord’s response to the resident’s reports of a leak in the storage cupboard at her property and the handling of the repairs. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202016827)

28 Apr 2022 Case 202016827 Partial Maladministration Financial

The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically for a lack of heating and hot water for the period 5 August 2021 to 16 September 2021.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202104119)

2 Apr 2022 Case 202104119 Partial Maladministration Estate Management

The complaint concerns the landlord’s handling of: The resident’s reports of the poor condition of her property’s boundary wall. The associated formal complaint into this matter.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (201913356)

15 Mar 2022 Case 201913356 Partial Maladministration Estate Management

The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to the resident’s reports of fire doors being left open. The landlord’s response to the resident’s reports of a malfunctioning fire alarm panel. The landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202012131)

28 Feb 2022 Case 202012131 Partial Maladministration Estate Management

The complaint is about the landlord’s response to the resident’s reports about: Repairs to the communal entrance door and intercom . Lack of communal smoke alarms. Rodent issues. The Ombudsman has also considered the landlord’s complaint handling.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202004192)

11 Feb 2022 Case 202004192 Partial Maladministration Estate Management

The complaint is about: The landlord’s handling of the resident’s queries about service charges. The landlord’s handling of the resident’s concerns about the level of cleaning in the bin store area. The landlord’s contact with the resident’s mortgage lender.

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)