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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "tenancy" × Outcome: Partial_Maladministration ×

Showing 848 of 16,595 decisions matching "tenancy"

Decisions

Most recent first
28 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202334602) Case 202334602 · Managing Relations Decision Case ID 202334602 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 28 Nov 2025 Partial Maladministration Notting Hill Genesis (202424182) Case 202424182 · Managing Relations Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Partial Maladministration Peabody Trust (202229691) Case 202229691 · Managing Relations Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Pinnacle Spaces Limited (202405672) Case 202405672 · For profit Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Partial Maladministration Platform Housing Group Limited (202450883) Case 202450883 · Managing Relations Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202342621) Case 202342621 · Managing Relations Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202411628) Case 202411628 · Managing Relations Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202412363) Case 202412363 · ASB/Abuse/Nuisance Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430575) Case 202430575 · Managing Relations Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430579) Case 202430579 · Managing Relations Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202453379) Case 202453379 · Local Authority / ALMO or TMO Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Sovereign Network Group (202504006) Case 202504006 · Managing Relations Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Stonewater Limited (202452282) Case 202452282 · Managing Relations Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Swindon Borough Council (202432723) Case 202432723 · Managing Relations Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202325460) Case 202325460 · ASB/Abuse/Nuisance Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Vivid Housing Limited (202426374) Case 202426374 · Managing Relations Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202216151) Case 202216151 · Financial Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202342905) Case 202342905 · Managing Relations Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Partial Maladministration Abri Group Limited (202506411) Case 202506411 · Managing Relations Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Anchor Hanover Group (202504091) Case 202504091 · Managing Relations Decision Case ID 202504091 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202334164) Case 202334164 · ASB/Abuse/Nuisance Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202346243) Case 202346243 · Managing Relations Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration Home Group Limited (202414371) Case 202414371 · Managing Relations Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Leeds City Council (202330754) Case 202330754 · Managing Relations Decision Case ID 202330754 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration London Borough of Enfield (202439114) Case 202439114 · Local Authority / ALMO or TMO Decision Case ID 202439114 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration London Borough of Redbridge (202334994) Case 202334994 · Local Authority / ALMO or TMO Decision Case ID 202334994 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration Oxford City Council (202505886) Case 202505886 · ASB/Abuse/Nuisance Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Rooftop Housing Association Limited (202503097) Case 202503097 · Managing Relations Decision Case ID 202503097 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Southend on Sea City Council (202411019) Case 202411019 · Managing Relations Decision Case ID 202411019 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202334016) Case 202334016 · Estate Management Decision Case ID 202334016 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202440105) Case 202440105 · Managing Relations Decision Case ID 202440105 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Stonewater Limited (202324456) Case 202324456 · Managing Relations Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Stonewater Limited (202501523) Case 202501523 · Managing Relations Decision Case ID 202501523 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Tendring District Council (202317086) Case 202317086 · Local Authority / ALMO or TMO Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Partial Maladministration The Community Housing Group Limited (202346833) Case 202346833 · Health and Safety (inc. building safety) Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202436798) Case 202436798 · Managing Relations Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration City of London Corporation (202336072) Case 202336072 · Managing Relations Decision Case ID 202336072 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202504817) Case 202504817 · Managing Relations Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202503727) Case 202503727 · Managing Relations Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 26 Nov 2025 Partial Maladministration London Borough of Hounslow (202440050) Case 202440050 · Managing Relations Decision Case ID 202440050 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 26 Nov 2025 Partial Maladministration One Housing Group Limited (202426945) Case 202426945 · Financial Decision Case ID 202426945 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Southern Housing (202438858) Case 202438858 · Managing Relations Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Stockport Homes Limited (202506964) Case 202506964 · ASB/Abuse/Nuisance Decision Case ID 202506964 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202433548) Case 202433548 · Financial Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Torus62 Limited (202320063) Case 202320063 · Managing Relations Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Trent & Dove Housing Limited (202347345) Case 202347345 · Managing Relations Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy …