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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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21 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202306736) Case 202306736 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223589) Case 202223589 · Financial The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements … 20 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319875) Case 202319875 · Financial The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202310405) Case 202310405 · Managing Relations The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The … 14 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324352) Case 202324352 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint. 13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 11 Nov 2024 Partial Maladministration London Borough of Wandsworth (202324260) Case 202324260 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to … 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 7 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321860) Case 202321860 · Managing Relations REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 5 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316601) Case 202316601 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated … 31 Oct 2024 Partial Maladministration London Borough of Hackney (202230472) Case 202230472 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007901) Case 202007901 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221271) Case 202221271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 28 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202326783) Case 202326783 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 21 Oct 2024 Partial Maladministration London Borough of Hackney (202322366) Case 202322366 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 18 Oct 2024 Partial Maladministration London Borough of Newham (202401727) Case 202401727 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 1 Oct 2024 Partial Maladministration London Borough of Newham (202212786) Case 202212786 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The … 30 Sep 2024 Partial Maladministration London Borough of Barking and Dagenham (202332754) Case 202332754 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 17 Sep 2024 Partial Maladministration London Borough of Croydon (202232244) Case 202232244 · Managing Relations The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218563) Case 202218563 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313577) Case 202313577 · Financial The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding … 13 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (202334169) Case 202334169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman … 11 Sep 2024 Partial Maladministration London Borough of Croydon (202323686) Case 202323686 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. An incident that occurred at its offices. The … 10 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305315) Case 202305315 · Managing Relations The complaint is about the landlord’s: Handling of window repairs and associated reports of damp and mould . Complaint handling. 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217811) Case 202217811 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation … 31 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346332) Case 202346332 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.