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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "investigation" × Outcome: Partial_Maladministration ×

Showing 903 of 16,595 decisions matching "investigation"

Decisions

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12 Dec 2025 Partial Maladministration Settle Group (202440780) Case 202440780 · Managing Relations Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration Southern Housing (202514381) Case 202514381 · Managing Relations Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration Watford Community Housing Trust (202432882) Case 202432882 · Managing Relations Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Worthing Homes Limited (202403697) Case 202403697 · Financial Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 11 Dec 2025 Partial Maladministration Broadacres Housing Association Limited (202514673) Case 202514673 · ASB/Abuse/Nuisance Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Community Gateway Association Limited (202336257) Case 202336257 · ASB/Abuse/Nuisance Decision Case ID 202336257 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Home Group Limited (202504122) Case 202504122 · Managing Relations Decision Case ID 202504122 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Dec 2025 Partial Maladministration Leicester City Council (202429181) Case 202429181 · Local Authority / ALMO or TMO Decision Case ID 202429181 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority Occupancy Secure Tenancy Date 11 … 11 Dec 2025 Partial Maladministration Radcliffe Housing Society Limited (202402351) Case 202402351 · Managing Relations Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Southern Housing (202412367) Case 202412367 · Managing Relations Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Partial Maladministration Stonewater Limited (202415013) Case 202415013 · Estate Management Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202329214) Case 202329214 · Managing Relations Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202450546) Case 202450546 · Local Authority / ALMO or TMO Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Partial Maladministration Newlon Housing Trust (202409972) Case 202409972 · Managing Relations Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 … 10 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202331370) Case 202331370 · Estate Management Decision Case ID 202331370 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Partial Maladministration Southern Housing (202430043) Case 202430043 · Managing Relations Decision Case ID 202430043 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy with licence for … 9 Dec 2025 Partial Maladministration Central Bedfordshire Council (202431480) Case 202431480 · Managing Relations Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Dec 2025 Partial Maladministration City of Lincoln Council (202514255) Case 202514255 · Health and Safety (inc. building safety) Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date … 9 Dec 2025 Partial Maladministration Curo Places Limited (202345803) Case 202345803 · ASB/Abuse/Nuisance Decision Case ID 202345803 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202335314) Case 202335314 · ASB/Abuse/Nuisance Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Southern Housing (202328477) Case 202328477 · Managing Relations Decision Case ID 202328477 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202404517) Case 202404517 · Old Complaints Handling categories Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202431077) Case 202431077 · Financial Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416613) Case 202416613 · ASB/Abuse/Nuisance Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Partial Maladministration Newcastle City Council (202302767) Case 202302767 · Estate Management Decision Case ID 202302767 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 Partial Maladministration Sovereign Network Group (202421437) Case 202421437 · Managing Relations Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 5 Dec 2025 Partial Maladministration Community Gateway Association Limited (202404869) Case 202404869 · Managing Relations Decision Case ID 202404869 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 5 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202417676) Case 202417676 · Managing Relations Decision Case ID 202417676 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 5 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202507416) Case 202507416 · Managing Relations Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Dec 2025 Partial Maladministration Peabody Trust (202338083) Case 202338083 · Managing Relations Decision Case ID 202338083 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 5 … 5 Dec 2025 Partial Maladministration Torus62 Limited (202401070) Case 202401070 · Managing Relations Decision Case ID 202401070 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December … 4 Dec 2025 Partial Maladministration Cornwall Housing Limited (202507285) Case 202507285 · Health and Safety (inc. building safety) Decision Case ID 202507285 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 4 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202431910) Case 202431910 · Managing Relations Decision Case ID 202431910 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Dec 2025 Partial Maladministration Sage Rented Limited (202402678) Case 202402678 · For profit Decision Case ID 202402678 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Tenancy Date 4 … 4 Dec 2025 Partial Maladministration Southend on Sea City Council (202506439) Case 202506439 · Managing Relations Decision Case ID 202506439 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 4 Dec 2025 Partial Maladministration Stonewater Limited (202324687) Case 202324687 · Estate Management Decision Case ID 202324687 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December … 3 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202449236) Case 202449236 · Managing Relations Decision Case ID 202449236 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 Partial Maladministration Aster Group Limited (202431017) Case 202431017 · Health and Safety (inc. building safety) Decision Case ID 202431017 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 3 … 3 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202339137) Case 202339137 · Managing Relations Decision Case ID 202339137 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Dec 2025 Partial Maladministration Cornwall Housing Limited (202453003) Case 202453003 · Managing Relations Decision Case ID 202453003 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Partial Maladministration Peabody Trust (202333934) Case 202333934 · Financial Decision Case ID 202333934 Decision type Investigation Landlord Peabody Landlord type Housing Association Occupancy Shared Ownership Date 3 December 2025 … 3 Dec 2025 Partial Maladministration Southern Housing (202337009) Case 202337009 · Managing Relations Decision Case ID 202337009 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 November … 2 Dec 2025 Partial Maladministration London Borough of Croydon (202507307) Case 202507307 · Managing Relations Decision Case ID 202507307 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Dec 2025 Partial Maladministration Peabody Trust (202333338) Case 202333338 · Estate Management Decision Case ID 202333338 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 02 December … 2 Dec 2025 Partial Maladministration Southwark Council (202416814) Case 202416814 · Managing Relations Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 2 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202508744) Case 202508744 · Managing Relations Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date …