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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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15 May 2024 Partial Maladministration London Borough of Croydon (202203123) Case 202203123 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 8 May 2024 Partial Maladministration Dudley Metropolitan Borough Council (202119458) Case 202119458 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the … 1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 24 Apr 2024 Partial Maladministration Ipswich Borough Council (202301620) Case 202301620 · Managing Relations The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has … 28 Mar 2024 Partial Maladministration Eastbourne Borough Council (202229454) Case 202229454 · Financial The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s … 28 Mar 2024 Partial Maladministration London Borough of Barnet (202124727) Case 202124727 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Partial Maladministration London Borough of Newham (202218153) Case 202218153 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. … 28 Mar 2024 Partial Maladministration London Borough of Redbridge (202210639) Case 202210639 · Financial The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated … 28 Mar 2024 Partial Maladministration Royal Borough Of Greenwich (202229685) Case 202229685 · Managing Relations The complaint is about the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. … 27 Mar 2024 Partial Maladministration Charnwood Borough Council (202208480) Case 202208480 · Managing Relations This complaint is about the landlord’s handling of: The resident’s report of mould on 6 January 2022, and the associated … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Partial Maladministration London Borough of Hounslow (202122234) Case 202122234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related … 26 Mar 2024 Partial Maladministration London Borough of Redbridge (202306203) Case 202306203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 21 Mar 2024 Partial Maladministration Redditch Borough Council (202213189) Case 202213189 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s … 20 Mar 2024 Partial Maladministration London Borough of Lambeth (202300429) Case 202300429 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing. 19 Mar 2024 Partial Maladministration London Borough of Croydon (202232329) Case 202232329 · Managing Relations The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling … 18 Mar 2024 Partial Maladministration London Borough of Redbridge (202234400) Case 202234400 · Information and data management The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. … 12 Mar 2024 Partial Maladministration London Borough of Hounslow (202215296) Case 202215296 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the … 8 Mar 2024 Partial Maladministration London Borough of Hackney (202230456) Case 202230456 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs … 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 14 Feb 2024 Partial Maladministration London Borough of Hounslow (202216549) Case 202216549 · Managing Relations The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the … 14 Feb 2024 Partial Maladministration Royal Borough Of Greenwich (202216823) Case 202216823 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp mould; reports of repairs, concerns regarding its … 7 Feb 2024 Partial Maladministration Redditch Borough Council (202216595) Case 202216595 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without … 31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 30 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202212984) Case 202212984 · Managing Relations The complaint is about t he landlord’s response to resident’s reports about the condition of: The plastering in the property. … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202124220) Case 202124220 · Managing Relations The complaint is about the landlord’s handling of: Leaks in the property and damage to the resident’s carpet. Reports of … 25 Jan 2024 Partial Maladministration London Borough of Ealing (202210408) Case 202210408 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 22 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202208581) Case 202208581 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 16 Jan 2024 Partial Maladministration Royal Borough Of Greenwich (202215587) Case 202215587 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim. 15 Jan 2024 Partial Maladministration Dudley Metropolitan Borough Council (202121250) Case 202121250 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) by her neighbour. Handing of … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Partial Maladministration London Borough of Croydon (202214040) Case 202214040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s requests for repairs to the cooker The resident’s request for … 22 Dec 2023 Partial Maladministration London Borough of Hackney (202211339) Case 202211339 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe … 22 Dec 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202212956) Case 202212956 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of antisocial behaviour (ASB). The landlord’s handling of a managed move. The Ombudsman … 21 Dec 2023 Partial Maladministration Basildon Borough Council (202223904) Case 202223904 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s handling of repairs to … 21 Dec 2023 Partial Maladministration London Borough of Hackney (202213556) Case 202213556 · Financial The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its … 19 Dec 2023 Partial Maladministration Rotherham Metropolitan Borough Council (202210367) Case 202210367 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome … 13 Dec 2023 Partial Maladministration London Borough of Newham (202205719) Case 202205719 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about noise nuisance and antisocial behaviour (ASB). Complaint handling. 30 Nov 2023 Partial Maladministration Great Yarmouth Borough Council (202119372) Case 202119372 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and humidity; other repairs to the property, … 30 Nov 2023 Partial Maladministration London Borough of Hounslow (202116448) Case 202116448 · Managing Relations The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the …