Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202400542 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident was unhappy with the landlord for not providing a […]
The landlord acknowledged delays in its handling of the complaint. However, it did not offer any redress or recognise the likely distress and inconvenience caused.
Decision Case ID 202433950 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives […]
Decision Case ID 202410241 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident reported a radiator leak in his flat. […]
Decision Case ID 202418278 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 23 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202502553 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background In November 2024 the resident sent the landlord an application […]
Decision Case ID 202408162 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The property is a flat in a block, with a shared […]
Decision Case ID 202534244 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 23 March 2026 Background When the resident moved into the property she experienced […]
Decision Case ID 202412278 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The resident lives in the property with her son. The hot water […]
Decision Case ID 202336805 Decision type Investigation Landlord Stroud District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 March 2026 Background The resident reported leaks from the […]
Decision Case ID 202409842 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident lives in a 2-bedroom ground floor flat. […]
Decision Case ID 202503208 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 20 March 2026 Background The resident moved into the […]
Decision Case ID 202406312 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a first floor flat. He reported […]
Decision Case ID 202520393 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a 1-bedroom, 2nd […]
Decision Case ID 202403068 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 20 March 2026 Background In January 2024 the resident received the actual accounts for the 2022/23 financial […]
Decision Case ID 202440957 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident reported that repairs were needed to her back […]
Decision Case ID 202513919 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a 2-bedroom house with her medically […]
Decision Case ID 202425946 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident is a shared owner occupier. She purchased her property […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]
Decision Case ID 202405059 Decision type Investigation Landlord Hilldale Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a supported living block of flats […]
Decision Case ID 202503595 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house. He said damp and […]
Decision Case ID 202532040 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident raised concerns about anti-social […]
Decision Case ID 202443604 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a three‑storey […]
Decision Case ID 202535372 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 19 March 2026 Background The resident’s property is located over […]
Decision Case ID 202402268 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a […]
Decision Case ID 202409722 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 19 March 2026 Background In March 2023 the resident queried with the landlord […]
Decision Case ID 202520236 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a 2-bedroom flat, with […]
Decision Case ID 202347223 Decision type Investigation Landlord Runnymeade Borough Council Landlord type Local Authority Occupancy Leaseholder Date 19 March 2026 Background On 12 March 2024, the resident complained to the landlord about the […]
Decision Case ID 202412992 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 19 March 2026 Background The resident contacted the landlord in May 2024 to dispute service charges for […]
Decision Case ID 202429226 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background In June 2023, the court ordered […]
Decision Case ID 202412827 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 18 March 2026 Background The resident applied to succeed her parents’ […]
Decision Case ID 202427228 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a flat within a block. She […]
Decision Case ID 202333137 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing association Occupancy Assured tenancy Date 18 March 2026 Background The resident wanted to move to another property because […]
Decision Case ID 202529566 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 18 March 2026 Background Following leaks from the communal roof into the resident’s property, […]
Decision Case ID 202400358 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident lives in the property with her […]
Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident is unhappy about delays to the landlord […]
Decision Case ID 202438782 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background The resident complained that the landlord was not effectively responding to her concerns […]
Decision Case ID 202527042 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 March 2026 Background The resident lives in a house with her […]
Decision Case ID 202347273 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident told the landlord she had not been given window keys […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202344711 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The property is a 3-bedroom house […]
Decision Case ID 202340096 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 March 2026 Background The property is a one-bedroom flat that the resident […]
Decision Case ID 202530359 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident has been a tenant of […]
Decision Case ID 202501351 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident is considered vulnerable because she has complex medical conditions. In […]
Decision Case ID 202408145 Decision type Investigation Landlord Dudley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 March 2026 Background The resident moved into the property […]
Decision Case ID 202436718 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident complained to the landlord in October 2024 […]
Decision Case ID 202450079 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident was unhappy with the replacement front door […]
Decision Case ID 202500435 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background In July 2024 the resident complained the landlord had […]
Decision Case ID 202217698 Decision type Investigation Landlord Metropolitan Thames Valley Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident’s heating is supplied through a district heating network […]
Decision Case ID 202337724 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 March 2026 Background The resident complained to the landlord as she felt the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |